We are looking for team members who are passionate about challenging and
significant work for the good of every patient. We are searching for individuals
who are compassionate, service with a purpose, are dedicated to supporting their
team, and who seek excellence every day.
SCHEDULE
PRN: 12 hours per pay period IF available hours
7am-730pm OR 730pm-7am
WORK LOCATIONMUST BE AN INDIANA RESIDENT
REMOTE
KEY RESPONSIBILITIES
Serve as the primary coordinator for behavioral health consultation requests
received from hospitals, emergency departments, primary care offices, and
specialty clinics.
Gather and verify patient demographic and clinical information to support
behavioral health assessments and coordination of care.
Facilitate virtual pre-screening workflows by coordinating communication
between clinical teams, behavioral health consultants, and therapists.
Assess situations, collect relevant information, and make recommendations to
support efficient patient flow and care delivery.
Coordinate patient placement and assist with identifying appropriate
inpatient psychiatric facilities and treatment resources when needed.
Support therapists and behavioral health consultants by managing logistics,
prioritizing requests, and ensuring timely follow-up.
Monitor multiple active cases simultaneously, ensuring patient needs,
provider availability, and operational priorities remain aligned.
Collaborate with interdisciplinary partners, including emergency department
staff, therapists, ambulatory clinics, primary care teams, specialty
practices, and virtual care departments.
Track workflow progress, identify barriers, and communicate updates to
leadership and clinical stakeholders.
Ensure exceptional customer service and maintain professional communication
with internal healthcare teams.
Support planning, execution, monitoring, and continuous improvement of
behavioral health coordination processes and initiatives.
REQUIREMENTS
Bachelor's degree in related field or equivalent years of experience
required.
0-3 years of experience is required.
PREFERRED QUALIFICATIONS
Experience with matrix organization and complex work environment a plus.
Experience exhibiting professional judgment and diplomacy in handling
unexpected problems and frequent interruptions is required. Requires basic
proficiency in Microsoft Office (Word, PowerPoint, Excel).
Clinical license and/or other certifications may be required per
unit/department specialty according to patient care policies.
Indiana University Health has nearly 40,000 team members, including more than
3,600 physicians and 1,200 advanced practice providers, and we’re home to the
largest nursing network in Indiana with more than 9,000 nursing team members
at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley
Children's Health is ranked among the top children's hospitals in the country
by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of
the nation’s largest medical schools – gives patients access to
groundbreaking research and innovative treatments, and it offers team members
access to the latest science and the very best training – advancing
healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with
Pathways to Excellence designation, our team members are leading the way
through excellence.
At Indiana University Health, your personal and professional growth is a top
priority. You will have access to many diverse opportunities to learn and
develop in meaningful ways that matter most to you, such as advanced clinical
training, leadership development, promotion opportunities and cross training
development.
Indiana University Health is invested in the lives of Hoosiers, leading the
transformation of healthcare to make Indiana one of the nation’s healthiest
states.
Indiana University Health is Indiana’s most comprehensive health system, with 15
hospitals and nearly 40,000 team members serving Hoosiers across the state.
We’re looking for team members who are inspired by challenging and meaningful
work for the good of every patient. People who are compassionate and serve with
a purpose. People who aspire to excellence every day.