As a Salesforce Developer, you'll be responsible for the development, design, and implementation of customizable CRM solutions supporting a large-scale contact center environment. Responsibilities for this position include but are not limited to:
• Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements.
• Ensure that technical requirements tie back to established customer requirements and performance goals, and that technical direction is consistent with long-term strategy.
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code.
• Hold overall technical responsibility for the technical aspects of the project environments.
• Compile internal development guidelines/standards for the development team and ensure the team follows those standards.
• Collaborate with developers on other systems to integrate across the business.
• Ensure proposed solutions adhere to established security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology, with the ability to communicate strategic technical concepts at an executive level.
• Devise a training plan for the development team for a smooth transition to Maintenance & Operations.
• Excellent written and verbal communication skills.
Salesforce:
• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce.com lifecycle implementations.
• In-depth understanding of the capabilities and constraints of the Salesforce platform.
• Strong hands-on experience writing Apex programming, Visualforce pages, Apex triggers, Aura Components, and Lightning Web Components.
• Experience implementing solutions using configuration (no-code) tools such as Flows, Process Builder, and Workflow Rules.
• Work with technical managers, architects, and business stakeholders to gather requirements and drive implementation of technical solutions.
• Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
• Strong experience with core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML).
• Hands-on experience implementing authentication protocols (OAuth) to integrate third-party applications.
• Demonstrated experience with Batch Apex and/or Scheduled Apex development.
• End-to-end ownership of technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, third-party applications, AppExchange products, and custom development.
• Define, communicate, and manage technical change management (e.g., release) processes for Salesforce technology efforts.
• Assess Salesforce architecture and provide secure, high-performance technical solutions on the platform.
• Design and document technical architecture solutions that span multiple platforms, including integration and authentication across systems.
• Support SFDX development, branch management, merging, and code deployment activities using a CI/CD process.
• Identify risks and issues from a technical perspective.
Required Skills:
• Demonstrated hands-on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle.
• 6+ years of strong Salesforce development experience.
• 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.
• 5+ years of experience working with Service Cloud.
• 5+ years of experience working with Salesforce Digital Experience Sites.
• Strong experience migrating from Classic to Lightning.
• Experience migrating legacy Visualforce portals to Digital Experience Sites.
• 5+ years of experience with GoMeddo Scheduling customization, or equivalent experience with similar scheduling products.
• 5+ years of experience with Conga Composer.
• 3+ years of hands-on experience with Salesforce Lightning, including LWC.
Preferred Skills:
• Salesforce Certified Platform Developer II
• Salesforce Experience Cloud certification
Other Desired Skills/Qualifications:
• 5+ years of experience working with Service Cloud and/or Health Cloud
• 2+ years of experience with API integrations and Single Sign-On (SSO) implementations
• Experience using Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management
• Exposure to data migration and/or cloud integration projects
• Salesforce Certified Platform Developer I and Salesforce Certified Administrator
• Additional experience that is beneficial but not required, including familiarity with governmental processes and compliance, including prior experience with FedRAMP-compliant tools and environments