Program Operations Support

Program Operations Support 12 months Remote with quarterly visit for PI planning to either Washington, DC, Baltimore, MD, Wilmington, DE or Philadelphia, PA on own expense) 80/20 to 90/10 Functional / Management. NOT a management position but will need to manage overall functional processes. • Demonstrated ability to deeply understand, review, and guide complex system architectures, including application, integration, and infrastructure layers. • Serves as a technical escalation point for production issues, driving root cause analysis, and long-term corrective actions. • Partners with business teams evaluate technical tradeoffs, ensuring solutions balance scalability, security, performance, and cost. • Provides hands-on technical guidance across the SDLC, from requirements of refinement through deployment and post release support. • Ensures solutions adhere to enterprise architecture, security, and compliance standards, proactively identifying gaps and risks. • Translates business needs into clear technical requirements and solution approaches that engineering teams can execute against. • Reviews and challenges design decisions to prevent technical debt and improve long-term system maintainability. • Collaborates with operations and support teams to improve reliability, monitoring, and incident response processes. • Communicate complex technical concepts clearly to non-technical stakeholders to drive informed decisions. • Owns end to end delivery of multi workstream technical programs, coordinating across engineering, infrastructure, security, and business teams. • Develops and maintains integrated program plans, including milestones, dependencies, risks, and resource needs. • Proactively identifies, manages, and mitigates program risks, especially those with technical or integration complexity. • Drives cross-team alignment and accountability, ensuring commitments are clearly defined and met. • Facilitates technical decision making forums, guiding consensus while keeping delivery progress unblocked. • Provides transparent status reporting and executive communication, highlighting risks, tradeoffs, and decisions required. • Manages scope, timeline, and budget impacts resulting from changing technical requirements or constraints. • Ensures program execution aligns with enterprise priorities, architectural direction, and operational readiness expectations. • Leads post delivery reviews to capture lessons learned and improve future technical program execution. • Acts as a bridge between strategy and execution, ensuring technical programs deliver measurable business outcomes. • Specific Software knowledge / Skill Sets a plus (not limited to): • AIC Rail • Blue Flags • Laptop Device Management • Laptop Software Management • Software MDM Support. • EAM, eMD, UKG80/20 to 90/10 Functional / Management. NOT a management position but will need to manage overall functional processes. • Demonstrated ability to deeply understand, review, and guide complex system architectures, including application, integration, and infrastructure layers. • Serves as a technical escalation point for production issues, driving root cause analysis, and long-term corrective actions. • Partners with business teams evaluate technical tradeoffs, ensuring solutions balance scalability, security, performance, and cost. • Provides hands-on technical guidance across the SDLC, from requirements of refinement through deployment and post release support. • Ensures solutions adhere to enterprise architecture, security, and compliance standards, proactively identifying gaps and risks. • Translates business needs into clear technical requirements and solution approaches that engineering teams can execute against. • Reviews and challenges design decisions to prevent technical debt and improve long-term system maintainability. • Collaborates with operations and support teams to improve reliability, monitoring, and incident response processes. • Communicate complex technical concepts clearly to non-technical stakeholders to drive informed decisions. • Owns end to end delivery of multi workstream technical programs, coordinating across engineering, infrastructure, security, and business teams. • Develops and maintains integrated program plans, including milestones, dependencies, risks, and resource needs. • Proactively identifies, manages, and mitigates program risks, especially those with technical or integration complexity. • Drives cross-team alignment and accountability, ensuring commitments are clearly defined and met. • Facilitates technical decision making forums, guiding consensus while keeping delivery progress unblocked. • Provides transparent status reporting and executive communication, highlighting risks, tradeoffs, and decisions required. • Manages scope, timeline, and budget impacts resulting from changing technical requirements or constraints. • Ensures program execution aligns with enterprise priorities, architectural direction, and operational readiness expectations. • Leads post delivery reviews to capture lessons learned and improve future technical program execution. • Acts as a bridge between strategy and execution, ensuring technical programs deliver measurable business outcomes. • Specific Software knowledge / Skill Sets a plus (not limited to): • AIC Rail • Blue Flags • Laptop Device Management • Laptop Software Management • Software MDM Support. • EAM, eMD, UKG Apply To This Job