I. Job Summary
The Program Manager, Key Accounts role provides high-level customer service for
large accounts with minimal growth opportunities, such as school districts and
large events.
This position is work from home however the employee must reside in Arizona
based on business need. The employee may be required to conduct customer site
visits periodically based on business need as well.
II. Essential Duties and Responsibilities
Provide exceptional customer service to large accounts.
Handle after-hours calls and bid work.
Conduct site visits, waste audits, and address safety concerns.
Manage highly transactional accounts.
Establishes and maintains a high level of customer satisfaction.
Communicates to and works to resolve unique customer issues.
Increases revenue and profitability by executing sound plans on retention
calls to improve the customers’ service and/or profitability
Matches WM services with customer needs by demonstrating knowledge of
customers, pricing and competition; effectively communicates pricing and
service strategies; proactively engages other WM business opportunities,
referring internally as appropriate.
Proposes customer solutions that are compliant with appropriate local, state
and federal regulations.
Updates and secures customer service agreements.
Effectively use WM sales productivity software tools (i.e. Prospect and
Customer Database, Proposal Program, Pricing Tools, etc.)
III. Qualifications
A. Required Qualifications
Bachelor's Degree (accredited) in Sales, Marketing, Business Administration
or similar area of study, or in lieu of degree, High School Diploma or GED
(accredited) and four (4) years of relevant work experience.
2 years of relationship management experience in environmental, waste or
related service industry (in addition to education requirement).
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and
occupational risks, and the work environment of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the
essential functions of the job.
Office: This job primarily operates in a professional office environment and
routinely requires the use of standard office equipment such as computers,
phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package
that includes medical, dental, vision, life insurance, and short-term
disability. In addition, we offer a stock purchase plan, company matching on a
401(k), and more. Employees also receive paid vacation, holidays, and personal
days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click
Apply.
ABOUT WM
WM (WM.com [https://www.wm.com]) is North America's leading provider of
comprehensive environmental solutions. Previously known as Waste Management and
based in Houston, Texas, WM is driven by commitments to put people first and
achieve success with integrity. The company, through its subsidiaries, provides
collection, recycling and disposal services to millions of residential,
commercial, industrial, medical and municipal customers throughout the U.S. and
Canada. With innovative infrastructure and capabilities in recycling, organics
and renewable energy, WM provides environmental solutions to and collaborates
with its customers in helping them pursue their sustainability goals. WM has the
largest disposal network and collection fleet in North America, is the largest
recycler of post‑consumer materials and is a leader in beneficial use of
landfill gas, with a growing network of renewable natural gas plants and the
most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
fleet in the industry in North America. Healthcare Solutions provides collection
and disposal services of regulated medical waste, as well as secure information
destruction services, in the U.S., Canada and Western Europe. To learn more
about WM and the company’s sustainability progress and solutions, visit
Sustainability.WM.com [https://sustainability.wm.com/].
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity, national
origin, age, disability, status as a protected veteran or any other
characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all
applicants and employees, without discrimination on the basis of all grounds
protected by applicable human rights legislation. Accommodations are available
on request for candidates taking part in all aspects of the selection process.
Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires
individuals have a REAL ID or an acceptable alternative. This position may
require the successful candidate to travel by air for business reasons or
service federal property. Accordingly, successful candidates must have, or be
willing to obtain, a REAL ID or TSA‑approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more
than a paycheck. It’s a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career. We Are WM is what defines the perks of being in the WM family – from
benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You.
We are a Family. We are Stable. We are Always Working for a Sustainable
Tomorrow.