Job Title: Program Manager III
Location: Remote
Duration: 3+ Months
Summary:
- Drive adoption and change management for transition to RainFocus as the events platform.
- Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.
Job Responsibilities:
- Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
- Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
- Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity
- Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams
- Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
- Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
- Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition
Must Have Skills:
- Hands-on experience administering or enabling event management platforms, specifically Experience with Rainfocus
- Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
- Experience defining and tracking metrics and running programs to improve operational performance
Nice to have skills:
- Experience with Splast or Cvent
- Strong stakeholder communication, documentation, and training delivery skills
- Enablement/Change Management experience
- Training experience
- Marketing, specifically with events experience
Education/Experience:
- 5 years of experience in change management, enablement, marketing or events operations, or program management
- BA/BS degree in Marketing or Communications, nice to have but not a requirement. Marketing or Sales experience is nice, but not required.