A nonprofit services organization in New York City is seeking a Program Director to join their team in the Bronx.
About the Opportunity:
Schedule: Monday to Friday
Hours: 9am to 5pm
Setting: Hybrid (4 days onsite, 1 administrative work-from-home day; onsite Fridays)
Responsibilities:
Provide overall leadership and operational oversight for the program's non-residential case management and advocacy services
Supervise program staff, including case managers, an intensive case manager, and a housing/economic empowerment specialist
Support clinical triage for high-risk cases and carry a small caseload when needed
Review case notes, monitor service quality, and ensure accurate and timely reporting and documentation
Build and maintain strong relationships with onsite partners, community stakeholders, and internal teams to support coordinated service delivery
Qualifications:
Minimum 2 to 4 years of supervisory and/or program management experience
Master's degree in Social Work, Psychology, or a related field
Experience working with domestic violence, gender-based violence, crime victim services, shelter systems, housing and homelessness services, or other trauma-informed social service programs
Experience overseeing program operations, staff development, documentation, reporting, and quality assurance
Strong knowledge of trauma-informed practice, crisis intervention, safety planning, and case management services
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Strong organizational, communication, writing, critical thinking, and relationship-building skills
Ability to work in a fast-paced, high-trauma environment with discretion, flexibility, and professionalism
Desired Skills:
LMSW or LCSW
Experience with Family Justice Centers
Reflective supervision experience
Experience cultivating community partnerships and collaborating with multidisciplinary stakeholders
Background in city-funded, grant-funded, or contract-funded programs
Experience leading teams serving survivors of domestic violence or gender-based violence