Come join our amazing team and work remote from home!
What you’ll do:
The Production Support Technician will be responsible for providing production
support . Analyzes, troubleshoots and documents issues and processes.
Communicates and coordinates incident response with other support staff as
required. Performs all duties in accordance with all company guidelines and
applicable federal, state and local regulations wherein the company operates.
The target pay range for this position is $85,000 to $95,000.
Monitors nightly software data load processes using server management tools
and email.
Analyzes and troubleshoots nightly process errors and failure notices using
server management and software development tools and other software
utilities.
Logs and assigns incidents in the Service Desk product, and records incident
fixes and other incident analysis.
Communicates with internal tier 2 support staff and outside vendor support
staff as necessary to address production issues and coordinate efforts.
Documents processes and production jobs in Service Desk, Sharepoint and
elsewhere with a goal toward establishing a knowledge base for general
understanding by all support staff.
Performs process development work and process enhancements.
Analyzes process performance, identifies process improvement opportunities
and performs performance tuning on systems and processes to improve overall
ETL performance.
Monitors server health and performance during off hour periods including, but
not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime,
security, and other performance/capacity metrics.
Strong analytical, problem solving, collaboration and technical skills
SQL Queries
Ability to understand, remember, and apply oral and/or written instructions
or other information
Ability to understand, remember, and communicate routine, factual information
Ability to understand complex problems and to collaborate and explore
alternative solutions
Ability to apply common sense in performing job
Ability to make decisions that have moderate impact on the immediate work
unit
Ability to organize thoughts and ideas into understandable terminology
Ability to add, subtract, multiply, divide and to record, balance, and check
results for accuracy
Ability to understand and follow basic instructions and guidelines
Ability to compose letters, outlines, memoranda, and basic reports and/or to
orally communicate technical information
Ability to express or exchange ideas by means of the spoken word,
communicating orally with others accurately, audibly, and quickly
What you’ll need:
Must be able to work Midnight to late morning shift.
Must be able to work overtime as needed, including occasional additional days
if necessary.
Knowledge of enterprise solutions using Microsoft SQL Server (2008+),
Microsoft Reporting Services or Microsoft Analysis Services
Experience using enterprise ETL applications such as Microsoft SSIS
Microsoft Windows Server (2008+)
Knowledge of SFTP
Microsoft Exchange (2010+)
Knowledge of change management
Technical or associates degree or similar certification or working towards
completion of such.
1 - 2 years’ experience with IT departmental support or development
1 – 2 years’ experience with SQL Server Integration Tools (SSIS) preferred.
1 – 2 years’ experience with Microsoft SQL Server Database administration
preferred.
SQL Server and Windows Server certifications preferred
Our Company:
Carrington Mortgage Holdings is a holding company whose primary businesses
include asset management, mortgages, real estate transactions and real estate
logistics. Collectively, the businesses are vertically and horizontally
integrated, and provide a broad range of real estate services encompassing
nearly all aspects of single-family residential real estate transactions in the
United States. Guided by a leadership team with a wealth of industry experience
and guided by a consistent philosophy, Carrington maintains the necessary
infrastructure to ensure stability and maximize value during any market cycle.
We hope you’ll consider joining our growing team of uniquely talented
professionals as we transform residential real estate. To read more
visit: www.carringtonhc.com [http://www.carringtonhc.com/].
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary
401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through
our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla
grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes
that reflect the interests of Carrington Associates. For more information
about Carrington Charitable Foundation, and the organizations and programs,
it supports through specific fundraising efforts, please
visit: carringtoncf.org.
California Privacy Notice: https://oag.ca.gov/privacy/ccpa
[https://oag.ca.gov/privacy/ccpa]
Notice to all applicants: Carrington does not do interviews or make offers via
text or chat