About the role
We are seeking an experienced Production Support Lead with 8+ years of experience to drive the operational excellence, stability, and continuous improvement of critical business applications. This role is responsible for overseeing incident management, leading cross-functional escalations, and partnering with engineering teams to reduce recurring production issues. The ideal candidate brings strong ITSM expertise, technical problem-solving skills, and a proactive approach to enhancing application reliability and performance.
In this role, you will:
- Lead end-to-end production support operations, ensuring the stability and performance of critical applications and data load processes.
- Drive incident reduction initiatives through root cause analysis, problem management, and collaboration with engineering teams on permanent fixes.
- Manage high-priority incidents, stakeholder communications, and cross-functional escalations while providing timely updates and resolutions.
- Analyze operational trends and KPIs to identify improvement opportunities and enhance service delivery outcomes.
Work model: Remote
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a Remote position. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
- 8+ years of experience in Production Support, Application Support, IT Operations, or related roles.
- Strong hands-on experience with ITSM processes, including Incident, Problem, and Change Management; ITIL certification preferred.
- Proficiency with MS SQL Server and MariaDB, including the ability to perform diagnostics, analyze issues, and support technical resolutions.
- Proven experience managing high-volume incident environments, stakeholder communications, and cross-functional escalations.
These will help you stand out:
- Experience driving measurable incident reduction and operational improvement initiatives.
- Strong analytical and reporting skills, including the use of Excel, Power BI, or similar reporting tools.
- Experience supporting healthcare, clinical, or data-intensive applications in production environments.
- Demonstrated ability to lead operational reviews, war-room discussions, and continuous improvement programs
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Important Disclaimers:
**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**
**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**
Salary and compensation:
The annual salary for this position will be between $85000 to $99,500 per year depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be received by October 15th, 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance.
· Paid holidays plus Paid Time Off.
· 401(k) plan and contributions.
· Long-term/Short-term Disability.
· Paid Parental Leave.
· Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com
8+ years in production support or IT operations; ITSM expertise; MS SQL Server and MariaDB proficiency; legal authorization to work in the US without sponsorship.
Key Responsibilities
- leading production support
- managing incidents
- driving improvements
Skills & Tools
MS SQL Server, MariaDB, Microsoft Excel, Power BI
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 85,000 – 99,500 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
- Generous parental leave
About Cognizant
A multinational technology company providing IT services and consulting. — Industry: Information Technology