About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless
opportunities to grow and be financially rewarded? Net Health may be the perfect
place for you.
A high-growth and profitable company, we help caregivers harness data for human
health. We also honor and respect the needs of our Net Health family and
staff, which is why we offer a work-from-anywhere environment and unlimited
PTO. Our welcoming and collaborative culture paired with progressive benefits
makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help
patients get better, faster, and live more fulfilling lives. Our software and
predictive analytics cover the continuum of care, from hospital-to-home, across
various medical specialties. Come join us and start the next chapter of your
exciting career while helping others to live better lives.
World-Class Benefits That Reflect Our World-Class Culture.
Click Here to Learn More!:
#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups
#CasualDressCode
#PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment
#EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave
JOB OVERVIEW
Responsible for responding to product application support questions from
customers regarding the company’s software. Analyzes problems with software
applications to identify problem area(s) and recommend corrective action.
Recommends solutions to customer application questions. May utilize specialized
domain expertise related to the specific application of the software to resolve
customer problems. May establish and maintain systems that provide answers to
common questions and problems.
RESPONSIBILITIES AND DUTIES
Analyze and resolve issues for clients using department guidelines and
timeframes
Interact with clients to provide and process information in response to
inquiries, concerns, and requests about products and services.
Troubleshoot client issues, including downloading and updating key software
dependencies, collecting details as necessary, and escalation of issues to
level 3 and/or engineering as necessary to resolve client issues.
Research required information using available resources.
Provide internal feedback to resolve issues and/or enhance product based on
client
Provide support for a suite of software applications
Retrieve, respond to, and create cases for client emails within the
appropriate service level window following set guidelines and procedures.
Handle inbound calls and create cases within the appropriate service level
window following set guidelines and procedures.
Organize ideas and communicate oral messages appropriate to the situation to
both clients and co-workers.
Follow up and make scheduled call backs to clients where necessary.
Participate in regularly scheduled internal training on Net Health products.
All other duties as assigned.
Some holiday, evening and weekend hours will be required as needed to meet
client needs and provide adequate coverage.
QUALIFICATIONS
Minimum education High School Diploma or equivalent GED
0-2 years’ experience in a client service or technical support role; may have
degree or equivalent.
REQUIRED SOFTWARE EXPERIENCE
Microsoft Office
0-2 years’ experience as a user of common enterprise software solutions
(i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
Note: This job description is not intended to be all-inclusive. Employee may
perform other related duties as requested to meet the ongoing needs of the
organization.
Salary Range: $15.20 - $19.00 USD
A word on Al-assisted candidate fraud & deepfakes: Our company maintains a
zero-tolerance policy for the use of Al tools to misrepresent a candidate's
skills, experience, or qualifications during the hiring process. We utilize
advanced screening methods to detect such practices and reserve the right to
disqualify and report candidates who violate this policy.