Job Title: Product Specialist
Location: Remote
Duration - Full Time
Key Responsibilities
Customer & User Research
Collect and organize customer feedback.
Participate in customer demonstrations and discovery sessions.
Document user needs and enhancement requests.
Product Documentation
Create user stories and requirements documentation.
Maintain product release notes.
Update product knowledge materials.
Product Support Activities
Assist with backlog management.
Support testing and validation activities.
Track enhancement requests and product issues.
Sales & Marketing Support
Help develop product collateral and feature sheets.
Support proposal and RFP responses.
Assist with demonstration preparation.
Market Research
Track competitors and industry trends.
Research emerging technologies and features.
Maintain competitive intelligence information.
Qualifications
Required
2+ years of experience in Product Management, Business Analysis, Software Implementation, Customer Success, or related roles.
Strong organizational and communication skills.
Ability to work with both technical and non-technical stakeholders.
Preferred
Experience with SaaS software.
Public Sector experience.
Knowledge of Agile methodologies.
Experience supporting software implementations.