📝 About FanWord
FanWord is the leading AI-powered storytelling platform in college athletics. We launched in 2018 with a clear mission to help schools of all sizes tell more stories about their athletes, coaches, alumni, and programs.
Today, we build technology to help athletic communications teams operate more efficiently by streamlining content creation workflows.
More than 250 athletic departments and conferences across NCAA Divisions I, II, and III, the NAIA, and NJCAA use FanWord to save time, expand their storytelling efforts, and deliver more consistent coverage of their student-athletes.
📈 The Opportunity
We’re a fast-growing startup, looking for a highly organized, detail-oriented, and proactive person to join our team as a Product & Partner Operations Specialist.
This hybrid role sits at the intersection of product development, quality assurance, and partner operations. You’ll work closely with our CTO and Operations team to help ensure our platform works as intended, our development process stays organized, customer requests are properly documented, and our growing network of partners gets the most out of FanWord.
You’ll help identify issues before they reach customers, evaluate and improve AI-generated outputs, coordinate product development efforts, set up and support partner accounts, and turn partner feedback into meaningful product improvements.
This is not a role where you’ll spend every day doing the same thing. As part of a small, collaborative team, you’ll balance recurring operational responsibilities with constantly evolving product priorities. If you enjoy solving problems, investigating why something isn’t working, creating order out of complexity, and taking ownership of the details that help a company scale, we’d love to hear from you.
🏆 Required Traits
Attention to Detail: You notice when something feels off. Whether it’s an incorrect AI output, a broken workflow, a missing roster entry, or an overlooked product requirement, you believe the little things matter.
Organization: You’re comfortable managing recurring responsibilities, product tickets, partner requests, testing workflows, deadlines, and competing priorities without letting things fall through the cracks.
Problem-Solving: You enjoy investigating issues, figuring out why something happened, and identifying practical solutions instead of simply pointing out that something is broken.
Ownership: You’re comfortable taking responsibility for projects and tasks from beginning to end. You don’t need someone constantly reminding you what comes next.
Technical Aptitude: You don’t need to be a software engineer, but you’re comfortable working with technology, learning new platforms, understanding software workflows, and communicating technical issues clearly.
Communication Skills: You can explain problems, feedback, requirements, and next steps clearly — whether you’re communicating with a developer, teammate, or partner.
Process-Oriented: You enjoy creating structure, documenting processes, building repeatable workflows, and finding ways to make recurring work more efficient and reliable.
Curiosity: When something doesn’t work as expected, your instinct is to figure out why. You enjoy testing different scenarios, asking questions, and digging deeper.
Adaptability: You thrive in a fast-moving environment where priorities can shift quickly and where your responsibilities may evolve as the company grows.
Customer Focus: You understand that product quality and operational execution ultimately affect real people. You care about creating a great experience for our partners. At all times.
Growth Mindset: You actively seek feedback, enjoy learning new skills and technologies, and continuously look for ways to improve your work and the processes around you.
Coachability: You welcome feedback and constructive criticism and are comfortable adjusting your approach as you learn more about our product, partners, and internal processes.
📝 Responsibilities
Product Testing & Quality Assurance: Conduct daily regression testing across FanWord to identify bugs, broken workflows, and unintended consequences of product updates. Validate completed development work, verify bug fixes, and conduct pre-release and post-release testing.
AI Output Testing: Evaluate AI-generated content and prompt updates for factual accuracy, quality, consistency, and expected behavior across different sports, workflows, and use cases. Maintain repeatable testing scenarios to compare outputs and identify regressions over time.
Bug Documentation: Investigate issues and clearly document bugs, reproduction steps, examples, expected behavior, and actionable feedback for our engineering team.
Product Backlog Management: Maintain and organize the product backlog by reviewing requests, consolidating related items, identifying outdated tickets, and helping ensure upcoming development work is clearly defined and prioritized.
Product Development Support: Translate partner feedback and internal requests into actionable product tickets with clear problem statements, goals, requirements, and acceptance criteria. Gather examples, mockups, workflow outlines, and initial data requirements when needed.
Sprint & Release Coordination: Assist with monthly sprint planning, prepare upcoming development work, track progress, communicate agreed-upon goals, and help coordinate product improvements from initial documentation through implementation, testing, and release.
Product Documentation: Maintain product documentation, help resources, and release-readiness materials while collaborating with Marketing and Sales to identify opportunities to communicate new features and improvements.
Account Setup & Partner Operations: Execute account setup and onboarding tasks, including importing team rosters, schedules, and other required data. Coordinate seasonal Premium Setup services for partners across fall, winter, and spring sports.
Partner Support: Serve as a first line of support for partner questions and technical issues, independently troubleshooting when possible and escalating more complex issues when necessary. Assist with account configuration, onboarding follow-through, and workflow guidance.
Partner Engagement & Retention: Monitor account adoption and ongoing usage, analyze engagement trends, identify partners who may need additional support, and help facilitate proactive outreach throughout the customer lifecycle leading up to renewal.
Partner Conversations: Participate in select onboarding calls, partner check-ins, and product demonstrations as needed while helping connect customer feedback with future product improvements.
💡 Required Qualifications
2-4 years of professional experience
Exceptional organizational skills and attention to detail
Strong written and verbal communication skills
Strong technical aptitude and ability to quickly learn new software platforms
Comfortable working with data and investigating technical or operational issues
Ability to manage recurring responsibilities alongside changing priorities
Ability to work in small teams with high accountability
Ability to work independently and take ownership in a remote environment
Comfortable collaborating across product, development, operations, customer success, and marketing
⭐ Preferred Qualifications
Experience with software testing, quality assurance, or product operations
Experience working with SaaS products or technology companies
Experience in customer success, account management, or partner operations
Experience working at a startup or small company
Experience with AI tools, prompt testing, or AI-generated content
Familiarity with product development workflows, backlogs, sprints, acceptance criteria, and release testing
Experience working in college athletics
Experience working in or with athletic communications, media relations, or content creation
Familiarity with collegiate athletics data and workflows, including rosters, schedules, statistics, and game-related content
💻 Preferred Software Knowledge
Slack
Notion
G Suite
ChatGPT/OpenAI
Product/project management platforms
Canva
Zoom
🎁 Compensation & Benefits
Base Salary: $60k-$95k (Compensation based on experience.)
100% remote company
Opportunity to help shape a fast-growing sports tech company
Significant career growth potential as the company scales
Professional development opportunities
🚀 Why Join FanWord?
As our product and partner base continue to grow, the operational details behind the scenes become increasingly important.
The right person for this role will have a direct impact on both sides of that growth: helping us build a better product and helping our partners have a better experience using it.
Success means fewer issues reaching partners, better-organized development work, faster feedback loops, consistently executed account setups, stronger product documentation, and earlier identification of partners who could benefit from additional support.
⌛ Timeline
We’re looking to move quickly and expect this posting to remain open for only a short period of time. If this sounds like the right fit, we’d love to hear from you.