This is a Fully Remote Job
1. About Our Client:
The organization operates as a non-profit social enterprise focused on supporting the educational, economic, and social inclusion of immigrants, refugees, and international students. It has established a standard in international academic credential evaluation over 50 years, assisting millions in achieving academic and professional goals. The organization addresses challenges in global education through tools and partnerships that promote social impact, policy influence, program design, and philanthropic funding to enable individuals to learn, work, and thrive in new environments.
2. About the Opportunity:
The
Product Owner I
will act as the business-facing representative for Salesforce platforms, bridging stakeholders and technology teams to deliver scalable, customer-focused solutions. This role ensures Salesforce product enhancements align with business priorities and operational efficiency and supports execution from discovery through launch and ongoing improvement.
3. Responsibilities:
Translate business requirements into Salesforce product roadmap and enhancements.
Represent business needs in Salesforce initiatives to reflect customer and stakeholder priorities.
Collaborate with teams to create user stories, process requirements, and maintain the Salesforce backlog.
Coordinate release activities with developers, administrators, architects, and QA.
Support delivery across Sales Cloud, Service Cloud, Experience Cloud, and integrations.
Assess technical feasibility and collaborate on solution trade-offs.
Maintain knowledge of Salesforce data models, automation, reporting, integrations, and security.
Facilitate workshops, backlog grooming, sprint planning, demos, and release readiness.
Coordinate UAT and support adoption of new functionality.
Monitor project status, risks, and dependencies.
Identify and recommend scalable workflow improvements.
Ensure documentation and communications are complete and consistent.
Promote continuous improvement of Salesforce processes and user experience.
4. Requirements:
Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent.
Minimum 5 years’ experience as Product Owner, Business Analyst, or similar supporting enterprise platforms.
Hands-on experience with Salesforce platforms in a business-facing role.
Strong familiarity with Sales Cloud, Service Cloud, Experience Cloud, reporting, automation, and integrations.
Experience managing backlogs, writing user stories, and working in Agile/Scrum environments.
Proven collaboration with developers, administrators, and business stakeholders.
Strong analytical, facilitation, problem-solving, written, and verbal communication skills.
Proficiency with Jira, Confluence, and Microsoft Office.
Ability to manage multiple priorities in a dynamic environment.
Desired:
Salesforce certifications (Admin, Business Analyst, Product Owner, or related).
Experience with eCommerce or customer portal solutions on Salesforce.
Knowledge of integrations, APIs, middleware, and data migration.
Experience supporting customer service, operations, or revenue workflows via Salesforce.
5. Pay Range and Compensation Package:
USA: $70K - 95K
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.