We are the movers of the world and the makers of the future. We get up every
day, roll up our sleeves and build a better world -- together. At Ford, we’re
all a part of something bigger than ourselves. Are you ready to change the way
the world moves?
Ford Pro is a new global business within Ford committed to commercial customer
productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and
services for virtually every vocation, backed by technology and engineered for
uptime. A true one-stop shop, we offer a full portfolio of electrified and
internal combustion vehicles designed to integrate seamlessly with the Ford Pro
ecosystem, helping customers' businesses thrive today and into the new era of
electrification.
The Ford Pro Fleet Success Team will provide sales and service support for
commercial fleet customers contracting for our commercial services, support will
be provided for commercial customers purchasing commercial fleet software &
services.
RESPONSIBILITIES
What you'll do...
Coordinate & Support Dealership / Customer Title & Registration requests.
Initial requests and re-registration requests.
Support customer onboarding on assigned product services, including
assistance with initial product setup and training on how to use the product.
Provide monthly updates on new features or functionality of the product you
are assigned and identify opportunities to educate customers on other
products the Ford Pro Team offers.
Assist customers with maximizing the value that they receive from the
products and services being delivered. Monitor usage, offer and provide
training on functionality not being utilized by the fleet customer.
Provide the management team with insights into how customers use your
assigned product. What they like, don’t like, and new functionality that
would help them better manage their vehicle fleet.
Escalate customer concerns and maintain customer open issues tracking and
drive to resolution
Support sales in any sales efforts needed to sell assigned product/service.
Support developing sales & marketing material for your assigned
product/service.
Process title and registration transactions, vehicle moves & ensure clients
are billed correctly.
QUALIFICATIONS
You'll have...
H.S. Diploma or equivalent
4–5+ years of experience working for a fleet management company.
4–5+ years of experience in U.S. title and registration work.
Prior sales experience with dealers and/or commercial fleet customers.
Strong interpersonal and communication skills, with the ability to build
client relationships and collaborate effectively with sales team members.
Ability to identify business needs and clearly communicate them to product
development teams.
Comfortable working without predefined responsibilities in a fast-paced,
highly collaborative environment.
Self-starter who can think creatively and develop solutions in evolving or
undefined areas.
Ability to advocate persuasively for solutions that serve both the customer
and the business.
Proficiency with Microsoft Office, particularly Microsoft Excel.
Even better, you may have...
Familiarity with project management software.
Familiarity with Salesforce and Microsoft Dynamics CRM.
You may not check every box, or your experience may look a little different from
what we've outlined, but if you think you can bring value to Ford Motor Company,
we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose
what your Ford future will look like: will your story span the globe, or keep
you close to home? Will your career be a deep dive into what you love, or a
series of new teams and new skills? Will you be a leader, a changemaker, a
technical expert, a culture builder…or all of the above? No matter what you
choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child
care and more
• Family building benefits including adoption and surrogacy expense
reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management
leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous vacation time, sick/personal time, and paid holidays, including
between Christmas Eve and New Year’s Day
This position is open to salary grades 7-8. Salary grade 7 ranges from
$86,600-$144,900. Salary grade 8 ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and
experience, and base salary will be set within the applicable range according to
job scope, responsibility and competitive market value.
For more information on salary and benefits, click here:
https://fordcareers.co/GSR
[https://urldefense.com/v3/__https:/fordcareers.co/GSR__;!!N_LtwI-RPugbI9wg0dJn!G3feAq9EeRsUjWHxTPb4cIlL5TID0FwkTpZRluirfS8XqocEZ1agnJDCX-poY-Ngl6OKuBRhWCe7p1yw5w$]
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to
work in the United States. Verification of employment eligibility will be
required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, religion, color, age, sex,
national origin, sexual orientation, gender identity, disability status or
protected veteran status. In the United States, if you need a reasonable
accommodation for the online application process due to a disability, please
call 1-888-336-0660.
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