Product Manager, Pro Fulfillment

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Product Management Team

Our team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users.

Employee perspective

We’re helping millions of homeowners solve an important problem that I’ve personally experienced, and helping small businesses grow. Moreover, I get to do this as a part of a team of really smart, talented, motivated individuals who have the ability to work across the U.S., Canada and the Philippines. There is nothing better than working on important problems with great people, and I get both at Thumbtack.

Michael — Michael

About the role

We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.

What you’ll do

• Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
• Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
• Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.

In order to be successful, you must bring

• A proven track record of launching impactful consumer mobile or web products that users love.
• Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.
• Excellent analytical thinking and problem-solving skills combined with strong business acumen.
• Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.
• Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.
• Comfort with and strong discerning judgment of AI

Expected salary ranges

• For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $141,100.00 - $182,600.00.

Thumbtack by the numbers

• $600B+ — opportunity in Thumbtack’s market home services
• 4.5M+ — customers in past 12 months
• 100M — projects started on Thumbtack
• 15M — 5-star reviews
• $3.2B — valuation (as of June 2021)

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may be modified or assigned at any time based on business needs.

Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.

Scammers sometimes pose as Thumbtack recruiters or employees. Check out our blueprint on how to spot the fakes.

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

Remote work stipend and reimbursements

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

Support for parents and caregivers

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits

$30,000 USD/CAD lifetime max reimbursement for family planning.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

Thumbtack Bucks

$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

AI Tech Stack

Claude Enterprise (Claude.ai, Claude Code, Cowork, Claude Desktop, Ask Thumbtack), OpenAI Enterprise ChatGPT & Codex, Cursor, Gemini Enterprise, Granola, Coda AI, Zoom AI Companion, Linear, and more.
_{*Access varies based on location, team, and role.}