Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
- Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts.
- They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research.
- They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision.
- They are incredibly detail-oriented and hands on.
The Difference You Will Make:
- You will be part of the team responsible for product roadmaps and launches at Airbnb.
- You will drive specific features that are part of every launch and determine how they are communicated to the external world.
- You are responsible for the success of Airbnb products throughout their life cycle — from concept to release.
- And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.
- We are seeking a Product Manager to join our Community Support team.
- You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service.
A Typical Day:
- Develop and maintain a product vision, strategy, and roadmap for differentiated service.
- Synthesize feedback and translate it into product features.
- Develop a public facing messaging and narrative.
- Align product teams and cross functional partners.
- Make judgements and prioritization decisions that are in the best interests of our users.
- Efficiently execute to ship products and deliver impact for our business and users.
Your Expertise:
- Bachelor's degree or equivalent combination of education and progressive experience
- 8+ years of product management experience.
- Experience creating product messaging and delivering to customers and the media.
- Demonstrated inbound and subject matter expertise
- Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
- Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
- Demonstrated track record of product leadership in a cross functional environment.
- Built and scaled global consumer products and ecosystems that people love.
- Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
- Experience working on consumer products with a financial component.
- A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
- Excited to drive execution across teams in a fast-paced environment.
- Enjoy doing individual contributor product management work and staying in the details.
Your Location:
- This position is US - Remote Eligible.
- The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
- While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.
- Click here for the up-to-date list of excluded states.
- This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list .
- If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
- Airbnb is committed to working with the broadest talent pool possible.
- We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
- All qualified individuals are encouraged to apply.
- We strive to also provide a disability inclusive application and interview process.
- If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com .
- Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
- We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.