Job Description
JOB SCOPE:
The Product Manager, Tech Hub will lead the development and implementation of AI-driven automation solutions to optimize routing efficiency and enhance service delivery.
JOB SUMMARY:
The Product Manager, Tech Hub will define the product vision for AI-driven solutions, lead the development of intelligent routing algorithms, and automate dispatch workflows. Key responsibilities include collaborating with engineering teams, prioritizing impactful features, optimizing operations with real-time data, and ensuring stakeholder alignment.
REPORTS TO:
Chief Of Staff To The Chairman
Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
• Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy
• Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays
• Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies
• Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand
• Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making
• Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction
• Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes
• Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized
• Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals
JOB REQUIREMENTS:
• Bachelors Degree
• 5-10 years of related experience
• Up to 25% travel
• 18 years of age or older
REQUIRED SKILLS:
• Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics
• 5+ Years of experience in product management
• Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains
• Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals
• Ability to synthesize complex data into actionable product decisions and roadmap priorities
• Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT
PREFERRED SKILLS:
• Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred
• Experience with API based tools like the OpenAI Chat Completions tool