Product ManagerLocation: Remote / Irvine, CA (preferred)Team: ProductReports to: Head of ProductAbout Our ClientOur client is the AI-powered digital front office for local businesses. They help thousands of SMBs capture leads, convert customers, and streamline daily operations with intelligent tools for scheduling, customer communication, and business management. They're an early-stage, fast-growing company finding product-market fit - and they need product builders who are obsessed with customer success.Their traction: Serving thousands of SMBs with strong month-over-month growth in revenue and retention. They're backed by experienced investors and building something that fundamentally changes how small businesses operate.What You'll DoCustomer Obsession & DiscoveryTalk to customers weekly to deeply understand what they're trying to achieve, where they get stuck, and what they actually want us to build nextRun structured customer interviews and synthesize real insights that shape the roadmapOwn and drive the beta program - recruit participants, gather feedback, measure impact, and iterate rapidlyTranslate customer feedback into clear problems, not solutionsProduct Vision & ExecutionWork closely with engineering, design, marketing, and sales to define, prioritize, and ship product improvementsDefine user stories, acceptance criteria, and backlog priorities that focus on delivering valueCollaborate cross-functionally to ensure successful delivery and adoption of product changesShip iteratively and learn quickly - the team operates in 2-week cycles and ships continuouslyStrategy & AnalyticsPartner with leadership to refine the product strategy and roadmap based on real customer evidenceOwn product metrics and outcomes - usage, adoption, retention, satisfaction - and use data to validate product decisionsBe the voice of the customer in every product decisionYour First 90 DaysWeeks 1-4: Conduct 15-20 customer interviews, understand the current product, roadmap, and team dynamicsMonths 2-3: Own your first feature end-to-end from discovery through launch and measurementMonth 3+: Drive the beta program, shape the next quarter's roadmap, and establish yourself as the customer expert on the teamWho You AreCustomer-FirstYou love talking to customers and let their problems guide every decisionYou can turn conversations into actionable insights and prioritize ruthlessly based on impactProduct Builder & ThinkerYou see around corners - you anticipate needs before they're obviousYou understand what good experiences look like and know how to make them realityYou're comfortable with ambiguity and can move quickly with incomplete informationCollaborativeYou partner effectively with engineering, design, GTM teams, and executivesYou bring clarity to ambiguity and keep teams focused on impactYou communicate clearly and can rally teams around a shared visionData-DrivenYou balance quantitative data with qualitative insightsYou measure outcomes, learn quickly, and iterate based on evidenceWhat We're Looking ForRequired3years in product management at an early-stage SaaS company, or equivalent experience in customer-facing roles (customer success, sales engineering, consulting) where you've influenced product decisionsProven track record of customer discovery and turning insights into shipped productsExperience working with engineering teams to deliver features from concept to launchExcellent written and verbal communication skillsComfort with data analysis and defining/tracking product metricsBonusExperience with AI-driven products or conversational interfacesExperience launching and scaling features for non-technical users (SMB products a plus)Background in local business operations or understanding of SMB workflowsFamiliarity with product analytics tools (Mixpanel, Amplitude, etc.)Why Join?Ownership & impact: You'll own key product areas end-to-end and directly shape company strategy as part of a lean, empowered product teamWork at a fast-moving startup with a strong vision for transforming how small businesses operateCompetitive compensation meaningful equity - you'll share in the upside as they growA culture that values learning, autonomy, and customer empathy - they trust you to talk to customers, make decisions, and move fastRemote-friendly: Fully remote with optional Irvine office access. They value focus time and async communication while staying tightly aligned as a teamThe Interview ProcessThey want to see how you think about customers and products:Intro call with Head of Product (30 min)Customer insight case study (take-home)Product execution & collaboration discussion with engineering (60 min)Final round with CEO and cross-functional partners (60 min)Ready to build something meaningful? We'd love to hear from you.
Experience: 3 years required