Job description
Roles and responsibilities
Troubleshoot and replicate issues related to the product and resolve them.
Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
Have thorough knowledge of the product while continuously working towards the product’s improvement.
Achieve the KPI’S and objectives in the cadence set by the team.
Learn and develop problem solving skill sets for product improvement.
Flexible and receptive to change for continuous product transformation.
Job requirements
Must have
Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
Technical aptitude to troubleshoot application issues.
Passion towards an amazing customer experience.
Good interpersonal skills.
Flexible to work 24/7.
Good documentation skills to keep track of issues and tickets.
Good knowledge of common apps and technologies in a professional environment.
Workspace requirements
Private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
1-3 years in technical/customer support (SaaS preferred); technical aptitude for troubleshooting; strong documentation and interpersonal skills; flexible to work 24/7 and handle video calls.
Key Responsibilities
- troubleshooting issues
- handling queries
- documenting issues
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Chennai, Tamil Nadu, India
- Languages: English
About FULL Creative
A Portland-based SaaS product company building tools to enable remote work and improve business productivity. — Industry: Information Technology