Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy.
About ABC Legal Services:
- ABC Legal Services is proud to be the national leader in service of process.
- We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more.
- Seattle is our home and headquarters.
- We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition.
- Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
- The Process Server Performance Proof Team sits at the intersection of support and compliance, ensuring that proofs of service submitted by field servers are accurate, legally sufficient, and returned in a timely manner.
- This team acts as the front line for reviewing proof documentation, coaching servers on correct completion, and resolving problem documents before they become case-jeopardizing errors.
- This is not a document-processing or e-filing role; it's a performance and compliance-driven function focused on getting proofs right and getting servers the feedback they need to improve.
- This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.
What You'll Do
- Proof Review & Compliance
- Review affidavits/certificates of service submitted by field servers for accuracy, confirming that names, addresses, dates, times, and manner of service are correctly documented and legally sufficient
- Ensure proofs meet the specific formatting and content requirements of the jurisdiction where the case is filed, understanding that rules vary significantly by state and even by county
- Identify notary-related errors on submitted proofs and advise servers when a document requires notarization (note: this team does not coordinate with notaries directly)
- Server Coaching & Escalation Handling
- Serve as the escalation point for "problem documents" — proofs that come in with errors — and work to get them corrected
- Provide direct coaching and feedback to servers when proofs are completed correctly or incorrectly, helping build long-term accuracy and reduce recurring errors
- Follow up on failed service attempts and court clerk rejections, guiding servers through correction and resubmission
- Reporting & Performance Tracking
- Run and work through regular reports on a daily basis
- Track individual server performance to identify trends and areas needing improvement
- Manage secondary reports as applicable
- Conduct direct outreach to servers regarding proofs that have not yet been returned (100+ daily outreach volume)
- Review Skye logs in full and follow them closely, staying on top of document and service edits to quickly understand the current status of a case
- Collaboration
- Collaborate on large-scale projects with the team and cross-functionally with other departments
What We're Looking For
- Strong attention to detail, with the ability to spot inconsistencies in legal documentation
- Comfort with high-volume, repetitive daily outreach and follow-up
- Ability to interpret and apply jurisdiction-specific rules that vary by state and county
- Clear, constructive communication skills — this role involves ongoing coaching and feedback with field servers
- Comfort working within reporting tools and logs (e.g., Skye) and quickly parsing edits/changes
- A support-and-compliance mindset: equal parts helping servers succeed and holding the line on accuracy standards
- Ability to manage competing priorities across daily reports, outreach, escalations, and project work
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement
- Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Pay Range: $15.00 to $17.00 per hour
Schedule - Full-Time
Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy.