Our top Higher Education client is looking for a
Lead Business Process Improvement Specialist
, responsible for leading process improvement activities and act as the Process Lead in business and application transformational projects, to improve quality, reduce cost, increase productivity and improve cycle time, resulting in significant business improvement and customer satisfaction.
Responsibilities
Lead process improvement activities and act as the Process Lead in business and application transformational projects, to improve quality, reduce cost, increase productivity and improve cycle time, resulting in significant business improvement and customer satisfaction.
Experience gathering requirements and performing UAT in order to implement human resource, finance, and other workflow systems.
Determine the best process and tools to determine root-cause analysis, collection of pain points, and facilitating process improvement meetings.
Liaise with key stakeholders to ensure buy-in for initiatives.
Liaise with technology solution leads.
Achieve buy-in from decision makers for the successful application of project/performance improvement.
Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
Complete process improvement activities within a specified time frame, in alignment with the project plan.
Additional responsibilities may include:
Identify, analyze and prepare risk mitigation tactics
Consult and coach project teams
Support and engage senior leaders
Coach managers and supervisors
Support organizational design and definition of roles and responsibilities
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Define and measure success metrics and monitor change progress
Qualifications
Black Belt with 3-4 years’ experience facilitating business process improvement activities.
Green Belt with 15+ years’ experience driving successful transformation process initiatives may be considered.
Required Skills
Flexible and adaptable; able to work in ambiguous situations
Must be a team player and able to work collaboratively and effectively with and through others, at all levels in the organization
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Acute business acumen and understanding of organizational issues and challenges
Excellent active listening skills
Exceptional communication skills, both written, quality of presentations and verbal
Ability to clearly articulate messages to a variety of audiences
Experience with different process improvement methodologies or frameworks
Proven track record of process improvement delivery and root cause identification skills
Ability to develop a process improvement framework tailored for the project or improvement goal
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics