PLEASE NOTE: This is a temporary contractor assignment managed by Magnit Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In this role, you'll work on projects that support this mission and help move Pinterest forward.
We’re looking for a thoughtful, self-motivated Safety Specialist II to join our Privacy Operations team within Trust & Safety Enforcement Operations. You’ll support Pinners by responding to privacy-related requests, applying policies and procedures with care and helping deliver a reliable, high-quality experience. What you’ll do
- Manage a high-volume queue of privacy-related user requests, delivering clear, accurate and policy informed written responses.
- Apply privacy policies, procedures and decision frameworks to resolve cases, document actions and escalate exceptions or risks when appropriate.
- Prioritize work against short turnaround-time targets, triage and monitor queue health and take action to protect service-level commitments.
- Participate in quality assurance, use feedback to improve case handling and maintain accurate operational records.
- Identify recurring user issues, process gaps and operational risks, synthesise feedback, then recommend practical improvements to workflows, SOPs and response templates.
- Use AI to accelerate synthesis, drafting and repeatable operational work, while applying judgment and verification to ensure accuracy, policy alignment and quality.
- Minimum of 2 years of experience in privacy operations, escalations, compliance, Trust & Safety or a related field.
- Experience managing high-volume, email-based user support and producing clear, accurate and policy informed written responses, Zendesk experience is a plus.
- Experience prioritizing a queue, managing time-sensitive work and meeting defined service-level targets.
- Experience applying detailed policies, SOPs or decision frameworks in a compliance-oriented, escalations or other high-stakes environment.
- Experience working to quality standards, incorporating feedback and balancing speed with precision.
- Strong written communication skills and experience collaborating with internal partners to resolve operational issues.
- Privacy domain experience, i.e. “right to be forgotten”, subject access requests, objection or age assurance is a plus.
- Experience using AI to improve speed and quality in day-to-day workflows, with a clear approach to validating accuracy, protecting sensitive data and remaining accountable for final decisions and deliverables
Requires 2+ years in privacy operations, compliance, Trust & Safety, escalations, or related work; high-volume queue management; policy application; service-level performance; quality assurance; and strong written communication.
Key Responsibilities
- managing queues
- applying policies
- drafting responses
Skills & Tools
Zendesk, AI
Job Details
- Category: Legal and Compliance
- Seniority: Entry Level
- Commitment: Contract, Temporary
- Workplace: Remote — Dublin, Leinster, Ireland
- Salary: USD 52,000 – 60,320 / year
- Languages: English
About Pinterest
A visual discovery platform that helps people find ideas and plan for their lives. — Industry: Media and Communications