This is a full time contract position, starting ASAP and running for 12 months.
About Eudia Counsel
Eudia Counsel is the legal solutions business of Eudia, combining experienced legal and delivery professionals with AI-powered technology to help legal teams work smarter, move faster and achieve better outcomes.
We support organizations through legal secondments, managed legal services and our US AI-native law firm, an Arizona ABS law firm. Powered by the Eudia platform, we bring together legal expertise, experienced professionals and technology to provide flexible, high-quality support tailored to each customer’s needs.
Whether augmenting an in-house legal team, managing a complex legal workstream or helping organizations adopt AI, Eudia Counsel provides practical solutions designed around the way modern legal teams work.
Eudia Counsel is part of Eudia, an AI company redefining the future of legal work through AI-powered Augmented Intelligence. Backed by $105M in Series A funding led by General Catalyst, Eudia works with some of the world’s largest organizations, including Cargill, Coherent, DHL and Duracell.
Together, Eudia and Eudia Counsel are building a new model bringing legal expertise and AI-powered technology together to deliver more flexible, scalable and effective solutions for legal teams.
The Role
Eudia Counsel provides managed privacy operations support to a leading global technology company, delivering hands-on operational support across a broad range of privacy requests.
As a Privacy Consultant, you will be part of this execution-focused team, resolving complex privacy cases, ensuring regulatory compliance and meeting agreed service levels. This role suits someone who enjoys practical, high-volume case handling and brings sound judgement to every request.
What You'll Do
- Manage and resolve a high volume of privacy requests across multiple operational workstreams
- Process Data Subject Rights (DSR) requests, including deletion, access, rectification, portability and Right to Be Forgotten (RTBF) requests
- Handle regulatory privacy matters, DPO enquiries, business privacy requests and other complex operational privacy cases in line with legal and compliance requirements
- Deliver high-quality case resolution within agreed service level agreements (SLAs), with a current target turnaround of one week
- Exercise sound judgement by escalating technically complex or ambiguous cases where appropriate, prioritising accuracy and compliance over speed
- Use Transcend (or a comparable DSR automation platform) to manage requests, complete identity verification and maintain accurate compliance records
- Identify recurring issues and operational trends to support continuous process improvement
- Participate in quality assurance (QA) and peer review activities
Key Requirements
- Demonstrable experience in a hands-on privacy operations role, managing high volumes of DSR requests rather than focusing solely on privacy policy, governance or advisory work
- Proven experience handling deletion, access, rectification, portability, RTBF and other privacy rights requests under GDPR or similar privacy legislation
- Experience managing DPO enquiries, regulatory privacy matters or complex privacy cases requiring sound judgement and appropriate escalation
- Strong working knowledge of GDPR gained through practical operational case handling
- Ability to make informed decisions independently while recognising when to escalate more complex issues
- Comfortable working in a fast-paced, metrics-driven operational environment with defined SLAs
Qualifications
Preferred experience:
- Experience using Transcend or a comparable privacy request automation platform
- Exposure to a broad range of privacy request types, including business privacy requests, regulatory matters and more sensitive or complex cases
- Experience supporting privacy operations within a technology company, managed services environment or other high-volume operational setting
Why You'll Love Working Here
- Impactful Work — Be part of a team at the forefront of AI innovation and Augmented Intelligence
- Fortune 500 Exposure — Work alongside F500 legal teams to drive AI innovation and redefine how complex work gets done
- Growth Opportunities — Work in an environment that encourages professional growth and exploration of new ideas
- Dynamic Culture — Join a group of passionate, driven individuals committed to making a difference
Hands-on privacy operations experience managing high volumes of DSR requests under GDPR; experience with deletion, access, rectification, portability, RTBF; ability to handle DPO enquiries and complex cases; experience with Transcend or comparable platform preferred.
Key Responsibilities
- managing privacy requests
- processing DSR requests
- ensuring compliance
Skills & Tools
Transcend
Job Details
- Category: Legal and Compliance
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — Ireland
- Languages: English
About Eudia Counsel
A legal solutions business combining legal expertise with AI-powered technology to support legal teams. — Industry: Consulting Services