Job Description:
• Serve as the primary technical owner for production reliability across U.S. customer environments.
• Investigate and resolve complex issues spanning web applications, APIs, backend services, data pipelines, cloud infrastructure, and customer integrations.
• Lead production incident response efforts, coordinating cross-functional teams to restore service and minimize customer impact.
• Perform root cause analysis and drive corrective actions that improve long-term system stability and resilience.
• Partner with software engineering and platform teams to identify recurring reliability risks and implement sustainable solutions.
• Design, configure, and validate secure customer connectivity solutions including Site-to-Site VPNs, Transit Gateway integrations, routing configurations, and secure network paths.
• Support customer onboarding initiatives by troubleshooting connectivity challenges and ensuring consistent implementation processes.
• Enhance platform observability through improvements in monitoring, logging, alerting, tracing, and operational dashboards.
• Contribute to CI/CD, infrastructure automation, and deployment processes that improve release safety and operational consistency.
• Develop operational tooling that supports incident response, troubleshooting, onboarding, and system monitoring activities.
• Collaborate with engineering leadership to improve cloud architecture, scalability, security, and operational readiness.
• Partner with customer-facing teams to communicate technical issues, remediation plans, and reliability improvements in a clear and effective manner.
• Support compliance, security, and risk management initiatives within highly regulated healthcare environments.
Requirements:
• 6+ years of hands-on experience supporting and managing AWS-based production environments.
• 4+ years of experience supporting web applications and backend services (Python/Django experience strongly preferred).
• Experience with AWS networking technologies including VPCs, Site-to-Site VPNs, Transit Gateways, routing, NAT gateways, and security groups.
• Strong experience with Terraform and infrastructure-as-code deployment practices.
• Experience with containerized environments including ECS, Fargate, Kubernetes, or similar technologies.
• Experience building and supporting CI/CD pipelines and release automation processes.
• Familiarity with monitoring and observability platforms such as Datadog, CloudWatch, Sentry, Grafana, or similar tools.
• Experience leading production incidents, outage management, and root cause analysis initiatives.
• Exposure to Windows Server environments, Active Directory, Kerberos, and enterprise infrastructure concepts is preferred.
• Healthcare technology, healthcare SaaS, clinical software, or other regulated industry experience is highly preferred.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field preferred.
Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)