Job Description:
• Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed
• Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively
• Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support
• Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance
• Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough.
• Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work
• Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience
• Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time
• Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics
• Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions
• Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions
Requirements:
• 5–7 years in Revenue Operations, Sales Operations, Customer Success Operations, or a related GTM operations role in a B2B SaaS environment
• Demonstrated ability to manage across multiple operational domains without losing quality or responsiveness in either
• Strong working knowledge of Salesforce — comfortable with data management, reporting, and process administration (not engineering-level development)
• Experience with variable compensation mechanics — you don't need to design plans, but you need to understand them deeply enough to explain them to anyone
• High interpersonal credibility with sales reps — you know how to hold the line on process while keeping trust intact
• Detail-oriented and self-organized; you don't need reminders to follow through
• Comfortable with Excel/Google Sheets for comp reporting and operational analysis
• Experience supporting post-sale or CS ops workflows is a plus
• Experience with sales compensation, support, and customer onboarding platforms — specifically SPIFF, Zendesk, and Rocketlane — is required
Benefits:
• Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
• Flexible Paid Time Off Policy
• Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
• Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
• Meaningful 401(k) with employer match
• Your ideas and work will make an immediate impact on our company and millions of users
• You will join a team that cares about you, our mission, our work - and celebrates our wins together!