Job Description:
• Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities.
• Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures.
• Maintains and updates procedural manuals, job aides and tools.
• Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity.
• Performs analyses to determine the root cause of process gaps.
• Monitors corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory requirements.
• Leads the efforts of Risk Management programs and managing department processes.
• Identifies and addresses future concepts and implements best practices.
• Analyzes, defines and documents detailed process workflows through user interviews, facilitated workshops and subject matter expert engagement.
• Develops resolution to critical issues and complex design matters.
• Assists in building and managing the tool and workflow of computer operating systems such as the Governance, Risk and Compliance (GRC) vendor software.
• Manages and tracks risks such as Incident Management, Operational Risk, Business Disruption, Information Security, Data Protection, Compliance Risk and Event Management.
• Collaborates with management and personnel to optimize risk assessment and scope development.
• Consolidates results of assessments and reports to management.
• Creates Risk scorecards and other metrics.
• Proactively engages stakeholders to mitigate risk.
• Offers risk mitigation, remediation, and implements process improvement solutions to stakeholders and management.
• Sets and manages tight deadlines for key deliverables.
• Provides proactive input into the continual improvement of processes and solutions.
• Delivers fact-based findings and recommendations.
• Escalates issues identified during review and analysis to stakeholders.
• Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.
Requirements:
• Strong knowledge of operational and regulatory risk controls, concepts and practices
• Experience in the mortgage origination and servicing industry and a familiarity with concepts and terminology
• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
• Strong knowledge and experience in building workflows, process maps, and business requirement documents
• Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units
• Presentation and facilitation skills
• Excellent client service skills
• Excellent organizational, analytical and documentation skills
• Attention to detail
• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Experience managing projects with complex inter-dependencies, focusing on both long-range projects and immediate tasks
• Proficient in Microsoft Word, Excel and PowerPoint.
Benefits:
• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan