Principal Program Manager - Product Operations (East Coast Based)

• Own the release calendar for each Control-M product line, kept a year ahead and aligned with engineering calendars and PI planning, and run every milestone review from the Theme Review through launch.
• Prepare each quarterly planning review (QPR), including agendas, input templates, completeness checks, and standalone review decks, publish idea statuses a week before each QPR so every submitter can see the outcome, and keep a decision log in Aha! that leaders and product managers can rely on.
• Run weekly idea triage with a product manager on rotation, route each idea to its owning product manager, flag deal-linked requests, and make sure every idea record states the customer problem, links to the account, and carries the right theme and capability tags.
• Build a feedback channel for each product line that brings together ideas, support escalations, and NPS verbatims, and share regular "what we heard and what we decided" updates and roadmap views with the field.
• Run the new product path for new SKUs, buyers, and markets, including pitch intake, review agendas, evidence sprints tracked against kill criteria, funding decision materials that name the capacity source, MVP check-ins, and the handoff into the regular feature path.
• Coordinate launch readiness across engineering, Product Marketing, Support, Customer Success, and Sales enablement, and run a release retrospective two weeks after each release, then track the improvement the team chooses until it is done.
• Run our customer programs, including the public Aha! ideas portal, design partner recruiting for priority initiatives, and the product portion of the Customer Advisory Board agenda in partnership with Product Marketing.
• Own Aha! as the system of record for the DBA product organization, including its configuration, statuses, value and effort fields, the Jira integration, user access, and data quality, and maintain templates for idea records, opportunity briefs, PRDs, and milestone decks.
• Report operating model metrics at each QPR, run a product and go-to-market survey to set a baseline and measure change, and collect product line guardrails at fiscal year planning and refresh them before each Theme Review.

• 10+ years of experience in product operations, program management, or product management in a B2B software company
• Experience running product operations or program management for a product organization with several product lines, including both on-premises and SaaS products
• Experience running a quarterly planning cycle alongside engineering, including PI planning on a release train
• Experience running stage-gated funding for new products or incubation bets, including evidence reviews and kill criteria
• Hands-on administration of Aha!, including workspace configuration, ideas portals, and the Aha! and Jira integration
• Experience building intake programs that answer every submitter, including a public ideas portal
• The ability to build operating metrics and reporting from product tools
• The confidence to hold product managers and leaders to dates and inputs, and the willingness to change the process when a retrospective shows it is not working
• Excellent written communication, including review materials that executives can read cold
• Experience working with globally distributed teams, and the flexibility to start early to overlap with colleagues in Israel
• Fluent English, spoken and written
• Based in the US, Eastern time zone preferred, Central time zone considered for an exceptional candidate

• Experience with Pendo or another product analytics tool
• Experience running customer advisory boards or design partner programs
• Knowledge of workload automation, orchestration, or IT operations software
• Experience with SAFe or other scaled agile frameworks

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.