Principal Program Manager - Enterprise Systems Modernization
We are hiring a senior program leader to own the end-to-end delivery and business value of a multi-year enterprise systems modernization program.
This is a permanent, high-visibility role that sits above the functional teams. You don't own day-to-day operations or team headcount — you own the integrated outcome: roadmap, economics, governance, execution, and adoption across order-to-cash and related processes.
Scope of the role:
Leads a cross-functional program spanning Finance, Product, Engineering, Operations, Customer Support, Security, Data, Legal, and external partners.
What you'll own:
Define and own the program charter, target operating model, multi-year roadmap, integrated plan, business case, and governance
Lead assessment of current-state core financial platform, integrations, billing/subscription flows, data, controls, and tech debt
Develop the modernize-vs-replace recommendation for the core ERP/financial platform, including options, risks, and investment case
Audit all in-flight work, validate value and dependencies, and re-baseline / re-sequence / stop work as needed
Own program budget, forecasting, resource planning, vendor spend, and benefits realization
Design the delivery model and lead selection and performance management of systems integrators and specialist vendors
Lead integrated execution across ERP, billing, payments, subscriptions, revenue ops, integrations, data migration, testing, and cutover
Establish decision rights, stage gates, RAID, dependencies, and steering committee governance
Drive process standardization, change management, training, and adoption
Sustain a continuous improvement roadmap post go-live
What we're looking for:
Bachelor's degree in Business, Finance, IT, Engineering or related; or equivalent experience
10+ years leading large-scale enterprise / ERP / financial systems transformation programs; 5+ years directly accountable for major ERP modernization
Track record delivering complex programs from design through migration, deployment, stabilization, and value realization
Experience building ERP platform business cases and leading retain-vs-replace decisions
Proven ownership of multi-million dollar budgets, vendor management, and program controls
Strong knowledge of finance, accounting, quote-to-cash, billing, payments, subscriptions, and revenue operations
Experience leading matrixed teams without direct authority and influencing at the executive level
Experience selecting and governing SIs and implementation partners
Exposure to cloud-based revenue platforms and AI-driven operational efficiencies is a plus
Experience with US business transformation and multi-entity / multi-currency operations
Preferred:
Experience with major cloud ERP and iPaaS / integration platforms
Experience in a SaaS or subscription-based business with customer-facing systems integrated to finance platforms
Experience recovering or turning around an in-flight transformation
PMP, PgMP, Prosci, or ERP certification a plus; MBA / advanced degree a plus