You will be a hands-on and technical pre-sales and post-sales specialist, delivering world-class customer support to help NoahFace customers and partners succeed.
Duties
You will be required to:
• Rapidly become an expert on our technology platform.
• Demonstrate our technology platform to customers and partners.
• Provide product training to our customers and partners.
• For direct customers: lead discovery calls and project meetings, provide advice, and perform configuration of NoahFace to meet customer requirements.
• For partners: provide advice as to how to configure NoahFace to meet customer requirements.
• Assist our customers and partners with resolving technical post-sales issues in live customer deployments.
Location
Remote (Work from Home) in US-PST.
Remuneration
You will be compensated with a package commensurate with your experience and the demands of this role.
Essential
The successful candidate must:
• Have 5+ years of experience with time tracking, payroll, or Workforce Management applications.
• Have 5+ years in a support, implementation or consulting environment.
• Be extremely customer service oriented.
• Be willing and able to work independently.
• Be intelligent, motivated, and resourceful.
• Be proficient with IT business interaction tools.
Highly Desirable
Knowledge of and experience with any of the following is highly desirable:
• Workday, Dayforce, UKG Pro, UKG Ready, isolved. SAP SuccessFactors, or Employment Hero
• iOS configuration and MDMs.
Desirable
Knowledge of any of the following is beneficial:
• API technologies (eg: REST, Web Hooks, XML, JSON).
• CCPA and privacy law.