You will be a hands-on and technical pre-sales and post-sales specialist, delivering world-class customer support to help NoahFace customers and partners succeed.
Duties
- You will be required to:
- Rapidly become an expert on our technology platform.
- Demonstrate our technology platform to customers and partners.
- Provide product training to our customers and partners.
- For direct customers: lead discovery calls and project meetings, provide advice, and perform configuration of NoahFace to meet customer requirements.
- For partners: provide advice as to how to configure NoahFace to meet customer requirements.
- Assist our customers and partners with resolving technical post-sales issues in live customer deployments.
- Location
- Remote (Work from Home) in US-PST
- Remuneration
- You will be compensated with a package commensurate with your experience and the demands of this role.
Essential
- The successful candidate must:
- Have 5+ years of experience with time tracking, payroll, or Workforce Management applications.
- Have 5+ years in a support, implementation or consulting environment.
- Be extremely customer service oriented.
- Be willing and able to work independently.
- Be intelligent, motivated, and resourceful.
- Be proficient with IT business interaction tools.
Highly Desirable
- Knowledge of and experience with any of the following is highly desirable:
- Workday, Dayforce, UKG Pro, UKG Ready, isolved.
- SAP SuccessFactors, or Employment Hero
- iOS configuration and MDMs.
Desirable
- Knowledge of any of the following is beneficial:
- API technologies (eg: REST, Web Hooks, XML, JSON).
- CCPA and privacy law.