About brighthush
brighthush is a global leader in identity and access management, empowering millions of users—from individual developers to Fortune 500 enterprises—to protect and share sensitive information with confidence. Our mission is to make security simple, accessible, and friction‑free, enabling teams to focus on innovation while we safeguard their data. With a culture rooted in open source collaboration, relentless curiosity, and a commitment to customer success, brighthush is shaping the future of secure digital experiences.
Why Join brighthush?
- Impact at Scale: Your work will directly influence how thousands of organizations secure their most valuable assets.
- Remote‑First Flexibility: Work from anywhere in the UK while collaborating with a diverse, globally distributed team.
- Continuous Learning: Access to cutting‑edge technologies, internal knowledge bases, and a culture that rewards curiosity.
- Diverse & Inclusive: We celebrate different backgrounds, perspectives, and ideas, ensuring every voice is heard.
- Growth Pathways: Clear career ladders, mentorship programs, and opportunities to transition into product, engineering, or leadership roles.
Key Responsibilities
- Serve as the Subject Matter Expert (SME) for brighthush’s identity platform, guiding customers through complex deployments.
- Lead technical planning and execution of new deployments, establishing best‑practice frameworks for large enterprise engagements.
- Advise customers on industry‑leading security practices across the full stack of brighthush solutions.
- Collaborate with customers to troubleshoot issues, anticipate future challenges, and recommend proactive solutions.
- Provide hands‑on guidance for each customer’s implementation, ensuring secure and compliant configurations.
- Act as the primary point of contact for named customers, coordinating with Customer Engagement Managers via ticketing and email systems.
- Participate in quarterly business reviews, conducting environment audits, best‑practice assessments, and showcasing new features that drive adoption.
- Work closely with Engineering and Product teams to triage bug reports and feature requests, prioritizing based on customer impact and enterprise scale.
- Mentor and train fellow Implementation Engineers, fostering a culture of knowledge sharing and continuous improvement.
- Lead internal projects such as customer environment replication for debugging, third‑party tool integrations, and automation development for both customer and internal use.
- Represent brighthush at customer meetings, industry events, and occasional team off‑sites, occasionally traveling as required.
Essential Qualifications
- Proven experience in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer.
- Strong command of English, with impeccable grammar and the ability to translate complex concepts into clear, concise language.
- Excellent problem‑solving skills—demonstrated ability to research, diagnose, and communicate solutions effectively.
- Passion for supporting teammates, fostering growth, and sharing knowledge across the organization.
- Empathy and advocacy for customers, ensuring their needs are understood and met.
- Self‑motivated, highly organized, and comfortable working independently in a remote environment.
Preferred Qualifications & Technical Skills
- Deep familiarity with brighthush’s identity and access management platform.
- Proficiency with Linux, Windows, and macOS operating systems.
- Experience with container orchestration (Docker Swarm, Kubernetes, Podman) and container‑native storage (NFS, SMB/CIFS, block storage).
- Strong scripting skills in Bash and PowerShell.
- Hands‑on experience with directory services (Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta).
- Cloud platform expertise: GCP, AWS, Azure.
- Mobile platform knowledge: Android, iOS.
- Version control proficiency with GitHub.
- Web server and reverse proxy experience (NGINX).
- Database fundamentals (SQL).
- Network fundamentals: TCP/IP, DNS, HTTP, SMTP.
- Identity protocols: SAML, OpenID Connect, TLS/SSL, PKI.
Core Competencies & Soft Skills
- Customer‑Centric Mindset: Always prioritizing the customer’s success and experience.
- Communication Excellence: Articulating technical details to both technical and non‑technical audiences.
- Collaboration & Teamwork: Working seamlessly with cross‑functional teams—Engineering, Product, Support, and Sales.
- Adaptability: Thriving in a fast‑moving, evolving product landscape.
- Leadership Potential: Demonstrating initiative and the ability to mentor peers.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is defined by the impact you create. As a Principal Implementation Engineer, you’ll have the chance to:
- Lead high‑visibility projects that shape the future of our platform.
- Transition into senior engineering or product roles, leveraging your deep customer insights.
- Participate in the #growth‑club, a structured program that offers workshops, certifications, and mentorship.
- Contribute to open‑source initiatives, publishing code, documentation, and best‑practice guides.
- Attend industry conferences, hackathons, and security summits to stay ahead of emerging trends.
Work Environment & Culture
brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model means you’ll:
- Enjoy flexible working hours that respect your personal commitments.
- Participate in weekly virtual stand‑ups, knowledge‑sharing sessions, and informal “coffee chats.”
- Access a robust internal knowledge base, including technical wikis, troubleshooting playbooks, and customer success stories.
- Be part of a community that celebrates wins, learns from failures, and values diverse perspectives.
Compensation & Benefits
While specific figures vary based on experience, brighthush offers a competitive salary package that includes:
- Base salary aligned with market standards for senior technical roles in the UK.
- Performance‑based bonuses tied to customer success metrics and project milestones.
- Comprehensive health and wellbeing benefits, including private medical insurance and mental health support.
- Generous paid time off, parental leave, and flexible working arrangements.
- Professional development budget for certifications, courses, and conferences.
- Equity or stock‑option plans for long‑term employees.
Interview Process
- Initial screening call with the Recruiting Team to discuss your background and role fit.
- Technical interview with the Implementation Engineering Manager, focusing on deployment scenarios and problem‑solving.
- Peer interviews with current Implementation Engineers to assess collaboration and technical depth.
- Final interview with the Chief Customer Officer and Customer Success Manager to evaluate customer‑centric mindset and cultural fit.
How to Apply
Ready to shape the future of secure identity management? Submit your application through the brighthush careers portal at . We look forward to discovering how your expertise can elevate our customers’ experience and drive brighthush’s mission forward.
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