JOB DESCRIPTION
| POSITION TITLE | Principal Client Success Executive |
| LOCATION | Remote |
| HIRING MANAGER | VP of Client Success |
SUNNY
Sunny is changing the world by leveraging digital technologies to help people live healthier lives. Using a digital first strategy, Sunny is helping health plans and employer groups to engage consumers with innovative, integrated health and wealth tools to improve outcomes and drive quantifiable results.
Sunny Benefits helps consumers capitalize on their health benefits by making it easy to spend smarter via directed spend technology for supplemental and specialized benefits. Sunny Rewards, an integrated Reward Dashboard, pairs high-value actions with appropriate financial incentives. Sunny’s simplified consumer experience is designed to maximize rewards, improve health outcomes, and drive quantifiable results.
Sunny’s team of experienced leaders is what truly sets them apart. The elite team represents all corners of the market, ensuring a comprehensive and holistic understanding of the dynamics at play. Drawing from their collective insights, extensive knowledge, and expertise in the field of consumer engagement, the team knows what works and what doesn’t with today’s consumers.
WORKING HERE
Invaluable lessons learned is the genesis of Sunny, which has led to a fine-tuned product-to-market fit that caters to a range of stakeholders in the healthcare space. Whether it’s payers, employers, or individual consumers, Sunny has refined its solutions to meet their unique requirements. Sunny is unmatched in its ability to customize and employ refreshing levels of creativity, adaptability, and inventiveness. This is crucial in an industry where trends and demands change rapidly and calls for a very nimble team.
Sunny is fully committed to revolutionizing consumer engagement. Finally, alignment of valuable actions with financial incentives, a knowledgeable and diverse management team, and a keen understanding of customization and market trends have been brought together to make a significant impact on the way consumers interact with their health and well-being – we hope you consider taking this journey with us!
OPPORTUNITY
As Principal Client Success Executive for Sunny, you will serve as a direct strategic partner to the VP of Client Success and work closely with the Client Success Team, CEO, and Executive Leadership Team. The Principal Client Success Executive will drive cross-cutting client initiatives and internal strategic initiatives, help shepherd key cross-functional and partnership efforts, and ensure the team’s priorities are met and its time and resources are focused where they have the greatest impact.
SCOPE OF RESPONSIBILITIES
- Works with clients to determine core program goals and KPIs to inform program design and measure ongoing program performance.
- Manage client relationships by providing strategic consulting advice and work with all other functional teams – Product, Engineering, Marketing, Member Services, Quality Management, Analytics – architecting the ideal solution.
- Work with other Client Success team members to share cross-functional learnings and standardize processes / design approach.
- Supports the Sales and Product groups in coordinating internal and industry-reaching leadership activities; effectively guiding and supporting the teams with key deliverables and troubleshooting issues/logistics.
- Leads special initiatives representing the executive leadership team, particularly those related to strategic issues, organizational activities, business development, client relationship management and thought leadership.
- Serves as a direct strategic partner to the VP of Client Success, driving cross-cutting client initiatives that span multiple accounts and shape how Sunny delivers value across its client portfolio.
- Partners with the VP of Client Success on internal strategic initiatives, including development and execution of the Client Success Artificial Intelligence (AI) roadmap.
- Helps shepherd cross-functional initiatives from planning through execution, including consumer packaged goods (CPG) integration, strategic retail partnerships, and additional partnership integrations such as point solutions.
- Supports Business Development and Account Management activities, including development of strategic materials and executive-level client communications.
- Manage special projects as assigned.
REQUIRED CANDIDATE QUALIFICATIONS
- Bachelor of Arts or Bachelor of Science degree
- Minimum of 7 years’ experience engaging with executive leadership to drive transformative business initiatives
- Functioning knowledge of Microsoft Office applications
- Willing to travel to client or strategic partner on-site sessions, or collocate with internal team members around once per month
- Ability to adjust or move self and light or medium weight objects in different positions to accomplish tasks in various environments
- In the event of a workplace incident, agreeance to submit to testing for the detection of drugs and/or alcohol
- Completion of a criminal background check inclusive of a motor vehicle report
PREFERRED CANDIDATE QUALIFICATIONS
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
- Strategic thinking and analytical skills, with the ability to synthesize complex information and develop insights and recommendations
- Ability to work independently and prioritize multiple tasks in a fast-paced, dynamic environment
- Extreme attention to detail with excellent follow-through
- Strong proofreading, editing/writing skills
- Self-starter/energetic person eager to grow and be developed in a company
- No ego, will find a way to get any job done
- Experience in business consulting, healthcare technology and/or startup companies is a plus
COMPENSATION & BENEFITS
Sunny has an ambitious vision to empower people to live healthier and happier lives. We are committed to delivering an outstanding culture and experience for every employee. We offer comprehensive benefits and perks, as well as a high level of flexibility.
- A competitive compensation package in line with leading technology companies
- Flexible PTO with manager approval
- An extra day of PTO to volunteer for a cause you feel passionate about
- Employer sponsored healthcare, dental, vision, short and long term disability, and life insurance opportunities
- 401k retirement savings plan company matched up to 5%
SUNNY’S COMMITMENTS
Sunny Benefits is an Equal Opportunity Employer. We’re passionately dedicated to providing the ultimate consumer engagement solution, so please send us a note with your comments or questions at info@sunnybenefits.com
Bachelor's degree; 7+ years engaging with executive leadership; Microsoft Office proficiency; willingness to travel monthly; ability to pass drug/alcohol testing and criminal background check including motor vehicle report.
Key Responsibilities
- managing client relationships
- driving strategic initiatives
- coordinating cross-functional teams
Skills & Tools
Microsoft Office
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Sunny Benefits, Inc.
A digital health and wealth technology company helping health plans and employers engage consumers with innovative tools. — Industry: Information Technology