For our client, we are seeking a Principal Architect, CX Analytics & Automation to join the team of a leader in the Business Services space.
This role will shape the analytics and automation strategy behind customer operations, with a strong focus on improving account-to-cash and customer care performance.
The ideal candidate will partner with senior stakeholders to identify friction points, strengthen collections outcomes, and build scalable workflows that improve execution and data integrity.
This is a highly strategic opportunity for an architect who can connect process design, analytics, and automation to drive measurable operational results.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $142,100 – $189,400 annually
Responsibilities
Drive technical and analytical strategy in customer excellence analytics and automation
Identify cost-saving opportunities through analytics and automation initiatives
Support mitigation targets through advanced analytics and automated workflows
Architect complex account-to-cash and customer care solutions
Map value streams to eliminate friction in collections and customer care
Oversee customer master data management to support data integrity
Design analytical tools and automated frameworks to streamline decision-making
Qualifications
5-7 years of experience in CX Analytics and Automation as a thought leader
In-depth knowledge of Account-to-Cash (A2C) and Customer Care processes
Proven ability to map end-to-end process architectures
Strong analytical skills in collections strategy and automation
Experience with customer master data management across ERP systems
Proficient in SQL and other analytical tools
Exceptional communication skills for presenting to senior executives
Bachelor's degree in Information Systems, Business Administration, Finance, or a related field; Master's preferred
Benefits
Remote work flexibility
Opportunity to influence enterprise operations
Engagement with senior leadership
Focus on innovation through automation and analytics
Potential for professional growth in a strategic role
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.