Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.
Role and Responsibilities
Primary functions of this role include but are not limited to:
· Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations
· You may be assigned to specific suppliers exclusively.
· Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards
· Processing deal registrations
· Segmentation and serviceability checks
· Contract creation
· Ensure accuracy of signed contract/documents, order gathering forms and LOAs
· Research where answers and solutions are unclear or unknown
· Provide resolution on first-level pricing escalations
· Salesforce opportunity, quote, and order management
· Strive for a 2-hour quote pick-up within Salesforce
· Strive for a 2-hour email response time
· Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes
· Monitor and respond to questions through company chat groups and email
· Build relationships with advisors, internal departments and suppliers
· Team coverage
· Attend regular supplier meetings and trainings
· Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors
Qualifications and Education Requirements
· Bachelor’s degree preferred
· Telecom experience 6 months+ preferred
- Adaptable to constant change
- Customer service background
- Advanced organizational skills
- Microsoft Office 365 predominantly with Outlook and Excel
- Intermediate computer knowledge
- Intermediate comprehension of telecom/technology carrier’s product offerings
- Exceptional written and verbal skills with engaging phone presence
Preferred Skills
· 1+ year telecom/technology experience
- Detail driven, ability to prioritize
- Ability to work within the “grey” when things are not black and white
- Self-motivated
- Strong communicator - ability to have hard conversations
- Personable
- Team collaborator
- Quick learner
- Independent problem solver
- Forward thinker
Additional Notes
Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.
Process pre-sales pricing and quotes for telecom suppliers, manage contracts and orders, strong communication, Microsoft Office 365 and Salesforce experience preferred.
Key Responsibilities
- processing quotes
- managing contracts
- resolving escalations
Skills & Tools
Microsoft Office 365, Microsoft Outlook, Microsoft Excel, Salesforce
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Sandy or United States
- Salary: USD 45,000 – 50,000 / year
- Languages: English
About Telarus
A provider of channel-focused telecom and technology solutions supporting sales and supplier relationships. — Industry: Information Technology