About UA Brands
At UA Brands, we’re changing how healthcare and culinary professionals dress.
For over 40 years, we’ve created stylish, high-performance uniforms that combine
thoughtful design with real-world function.
Through our Uniform Advantage brand, we provide quality uniforms, professional
apparel, and customized solutions to healthcare organizations, hospitality
businesses, and other corporate customers. Exceptional customer service and
lasting relationships are at the heart of everything we do.
Join a team that values creativity, impact, and community, and help us redefine
uniforms that don’t conform.
About the Role
Uniform Advantage is seeking an experienced, results-driven, and
customer-focused Premier Account Manager to join our B2B Corporate Solutions
team.
In this role, you will manage and grow a portfolio of key corporate accounts,
including hospitals, health systems, healthcare organizations, educational
institutions, and other corporate partners.
As a Premier Account Manager, you will serve as the primary relationship manager
and strategic partner for your assigned customers. You will be responsible for
delivering exceptional customer service while proactively driving revenue
growth, strengthening customer relationships, increasing program participation,
and identifying opportunities to expand our partnerships.
Our Account Managers play a critical role in the success of our corporate
uniform programs. This includes understanding customer needs, monitoring account
performance, coordinating program execution, resolving challenges, and ensuring
customers receive the highest level of service.
The ideal candidate is a proactive relationship builder with a strong sales
mindset, excellent organizational skills, and the ability to manage multiple
priorities while taking full ownership of customer accounts.
Experience in B2B account management, corporate sales, healthcare apparel,
uniforms, medical supplies, or related industries is highly preferred.
What You'll Do
Account Management & Customer Relationships
Serve as the primary point of contact for assigned premier corporate
accounts, providing exceptional customer service, timely communication, and
proactive solutions.
Build and maintain strong relationships with key decision-makers, including
Human Resources, Nursing Leadership, Purchasing, Supply Chain, and other
corporate stakeholders.
Develop a thorough understanding of each customer's business needs, uniform
program requirements, and operational challenges.
Conduct regular customer follow-ups, account reviews, and business meetings
to strengthen relationships and identify opportunities for improvement.
Proactively identify and address customer concerns, taking ownership of
issues through resolution to ensure customer satisfaction and retention.
Sales Growth & Business Development
Take ownership of assigned account sales performance, working toward
established revenue growth, retention, and profitability goals.
Identify opportunities to expand existing partnerships across additional
departments, locations, facilities, and affiliated organizations.
Proactively recommend new products, uniform collections, and program
enhancements that support customer needs and increase sales.
Identify and pursue additional business opportunities within existing
accounts, including new uniform programs, group orders, and corporate
initiatives.
Develop and execute account growth strategies to maximize the long-term value
of assigned customer relationships.
Corporate Uniform Program Management
Oversee assigned corporate uniform programs, including customized online
ordering portals, employee uniform allowances, credits, and other program
requirements.
Monitor customer purchasing activity, employee participation, and uniform
credit utilization to identify opportunities to increase program engagement.
Partner with customers to promote their uniform programs through internal
communications, employee outreach, and other engagement initiatives.
Coordinate with internal teams to support new program launches, product
assortment updates, customer onboarding, and ongoing program improvements.
Support customer meetings, on-site fittings, pop-up events, and other
initiatives designed to strengthen partnerships and increase program
participation.
Account Performance & CRM Management
Maintain accurate and up-to-date customer records, sales activities,
opportunities, and follow-up tasks in Salesforce.
Monitor account sales trends, purchasing activity, and performance against
established objectives.
Identify accounts with declining sales, low program participation, or other
indicators of potential business risk and develop proactive action plans.
Maintain a structured follow-up process to ensure customer requests, sales
opportunities, and outstanding issues are addressed in a timely manner.
Prepare account updates, sales forecasts, and performance summaries as
needed.
Cross-Functional Collaboration & Execution
Collaborate with Sales, Customer Service, Operations, Merchandise, Marketing,
IT, and other departments to deliver a seamless customer experience.
Coordinate customer requests involving pricing, product availability, order
fulfillment, embroidery, customized programs, and operational requirements.
Communicate customer expectations clearly to internal teams and follow
through to ensure commitments are met.
Demonstrate strong problem-solving skills, attention to detail, and
accountability in managing customer requests and internal projects.
What We're Looking For
Proven experience in B2B account management, key account management,
corporate sales, or relationship management.
Demonstrated ability to retain and grow existing customer accounts while
achieving sales and performance objectives.
Strong customer service skills with a proactive, solutions-oriented approach.
Excellent communication, relationship-building, negotiation, and
problem-solving skills.
Strong organizational skills with the ability to manage multiple accounts,
projects, and competing priorities.
Experience working with CRM systems, preferably Salesforce.
Ability to analyze account performance, identify sales opportunities, and
develop actionable growth strategies.
Strong attention to detail and a high level of personal accountability.
Ability to work collaboratively across departments while independently
managing assigned responsibilities.
Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
Experience in healthcare, uniforms, apparel, medical supplies, or corporate
purchasing programs is highly preferred.
Travel: Up to 25% travel may be required for customer meetings, on-site events,
program launches, and other business needs.
Why Join UA Brands?
At UA Brands, you'll have the opportunity to work with a trusted brand while
building meaningful relationships with corporate customers across the
healthcare, hospitality, and professional apparel industries.
You'll be part of a collaborative team that values exceptional customer service,
accountability, innovation, and results. Your work will directly contribute to
customer satisfaction, long-term partnerships, and the continued growth of our
business.
If you're passionate about delivering outstanding customer experiences and
building lasting business relationships, we'd love to hear from you.
Join UA Brands and help us redefine uniforms that don't conform.
WHERE YOU’LL WORK
REMOTE – Work from Home (Within UA US employer states). Have workplace
flexibility - you’ll work exclusively from the comfort of your home with no
commute! Remote employees are expected to be online and available during the
core business hours for their team. A company computer is provided for business
use.
PLENTY OF BENEFITS TOO
UA BRANDS offers a full range of benefits, allowing you the opportunity to
customize a benefits package that addresses both your health and financial
needs.
Medical and Pharmacy Coverage
Dental and Vision Coverage
Life/AD&D Insurance
Employee Assistance Program – self-care and support for life’s everyday
challenges
Extensive 401(k) plan with company matching - Save for your future
Short & Long Term Disability – Company Paid
Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
Legal Insurance and ID Theft Protection
Nationwide Pet Insurance
Holiday Pay
Paid Parental Leave
Paid Time Off – Life Balance
Volunteer Time Off – Make an Impact
See [https://www.uabrandscareers.com/benefits.html]more
[https://www.uabrandscareers.com/benefits.html]of the benefits we offer
UA IS AN EQUAL OPPORTUNITY EMPLOYER
As an employee of any UA Brands division, you will be part of an established and
dynamic organization. We believe that success starts from within, and we are
seeking individuals who thrive in an environment that encourages and supports
self-management. To provide equal employment and advancement opportunities to
all individuals, employment decisions at UA Brands will be based on merit,
qualifications, and abilities. UA Brands does not discriminate in employment
opportunities or practices based on race, color, religion, sex, national origin,
age, disability, or any other characteristic protected by law. UA Brands will
make reasonable accommodations for qualified individuals with known disabilities
unless doing so would result in an undue hardship. We are a Drug-Free Workplace.