Pre-Litigation Legal Case Manager – Arkansas
Location: Arkansas | Fully Remote
Employment Type: Full-Time
ARC Group is recruiting for our client, a growing personal injury law firm seeking experienced Pre-Litigation Legal Case Managers to join its team. This is a fully remote opportunity for candidates located in Arkansas who have experience managing personal injury cases through the pre-litigation process.
The Legal Case Manager will play a key role in managing client relationships and moving personal injury cases forward from the initial stages through settlement. The ideal candidate is organized, compassionate, detail-oriented, and comfortable managing a high-volume caseload in a fast-paced environment.
What You Will Do
- Manage personal injury cases throughout the pre-litigation process, serving as a primary point of contact for clients.
- Build strong relationships with clients and provide consistent communication, guidance, and support throughout their case.
- Help clients navigate the medical treatment and claims process while ensuring appropriate documentation is collected.
- Coordinate with attorneys, clients, medical providers, insurance companies, and other parties involved in each case.
- Request, review, organize, and summarize medical records and medical bills.
- Track case deadlines, treatment, documentation, insurance information, and other important case developments.
- Prepare demand packages and supporting documentation for settlement negotiations.
- Help move cases forward efficiently and identify issues that may impact the value or resolution of a claim.
- Maintain accurate and up-to-date case files and documentation.
- Manage a high-volume caseload while maintaining a high level of accuracy and client service.
- Use case management technology and other tools to efficiently manage workflow and case information.
- Communicate regularly with clients to ensure they understand the status of their case and next steps.
- Work collaboratively with attorneys and other members of the legal team while independently managing assigned responsibilities.
What You Bring
- Required: 2+ years of experience handling Personal Injury pre-litigation cases in Arkansas.
- Strong knowledge of the personal injury claims and pre-litigation process.
- Experience requesting, reviewing, and summarizing medical records and medical bills.
- Strong organizational skills and exceptional attention to detail.
- Ability to manage a high-volume caseload in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong client-service and relationship-management skills.
- Ability to prioritize competing tasks, meet deadlines, and work independently.
- Ability to work effectively in a fully remote environment.
- Preferred: Bachelor's degree or Paralegal Certificate.
- Experience working in a high-volume or rapidly growing personal injury law firm.
- Familiarity with insurance claims and settlement procedures.
- Experience preparing demand packages.
- Experience with case management platforms such as Filevine, Clio, SmartAdvocate, or similar systems.
- Comfortable adapting to evolving processes, systems, and technology.
What Makes Someone Successful in This Role
- The ideal candidate takes ownership of their work, communicates effectively, and genuinely cares about helping clients through a difficult period in their lives.
- Successful candidates will be:
- Accountable: Takes ownership of assigned cases and follows through on commitments.
- Organized: Keeps case information, deadlines, documentation, and communications accurate and up to date.
- Client-Focused: Provides compassionate, professional, and responsive service.
- Detail-Oriented: Understands that small details can have a significant impact on a personal injury case.
- Adaptable: Comfortable working in a growing organization where processes and priorities may evolve.
- Driven: Works with urgency and takes initiative to keep cases moving forward.
- Collaborative: Works effectively with attorneys, case managers, and other members of the legal team.
What We Offer
- Fully Remote – Work from anywhere in Arkansas
- Competitive salary based on experience
- Performance-based bonus opportunity
- Medical, dental, and vision insurance
- 401(k) with company match
- HSA
- Life insurance
- Disability coverage
- Paid time off
- Parental leave
ARC Group is an equal opportunity employer. If you are an experienced Personal Injury Legal Case Manager with Arkansas pre-litigation experience and are looking for a fully remote opportunity with a growing organization, ARC Group would like to hear from you. Please apply below or reach out directly to our dedicated recruiter, D.A. Longhi, at dlonghi@arcgonline.com.