About the position
As a Pre-License Support Specialist, you will be undergoing a 7-day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent. You will be getting PAID TO STUDY! TP will provide a Trainer, study materials and cover the costs for taking and scheduling the exam. Upon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Employment for this position/opening is restricted to residents of the following states: FL, IN and TX.
Responsibilities
• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders needs by providing recommendations and adjusting as necessary
Requirements
• Must be located in FL, IN or TX
• Must meet state requirements to obtain Insurance License
• Must have your own laptop or PC with a webcam/camera for the 7-day course
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
Nice-to-haves
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
Benefits
• Comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs
• Health and personal time off (HPT)
• Leave programs
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts