Platform Onboarding Support
Location: Remote (EST only)
Duration: 3 month + extension
Rate: DOE
US Citizens and Green cards are Preferred.
What You Will Do:
• Own Clients Identity Integration Onboarding & Support process.
• Ability to provide technical troubleshooting to support multiple identity integrators.
• Experience using technical tools to monitor logs and examine web and app responses in efforts to resolve issues integrators may be experiencing.
• Monitor Slack channels used to support integrator questions and bugs.
• Construct Onboarding & Support documentation that will be distributed to integrators.
• Oversee email distribution and delivery of key user profile changes (i.e. Account Deleted and Email Changed) out to integrators.
• Build and manage relationships with a diverse set of stakeholders, including product owners, product marketing, content, operations, sponsorship sales, commerce, external vendors, and executives.
• Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
• Attention to detail paired with a passion for delivering the best integration experience possible.
Required:
• 3+ years in digital product development for core platform and internal tooling with a proven track record of successful launches
• Ability to provide technical troubleshooting to support multiple identity integrators.
• Experience with OAuth2.0/OIDC specs with some experience with authentication/authorization services.
• Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
• Technical troubleshooting techniques.
• Experience with any IDaaS providers (i.e., Akamai Identity Cloud, Okta, Auth-0, Ping Identity)
• Agile/Scrum experience and familiarity with JIRA and Confluence or similar tool sets.
• Knowledge and some working experience with Azure, AWS, and Google cloud products.
• Relevant experience within the sports media/streaming media industry
Education:
• Bachelor's degree in computer science or related technical field.