Who you are
Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field
3-5 years of experience working with Enterprise Systems administration, application management or a role with similar responsibilities
Demonstrable expertise in various technical areas, including systems, software installation and configuration
Experience leading discovery workshops, including solution presentations and prototype demonstrations
Data Center experience is preferred, but not required
Experience with ServiceNow and/or Salesforce is preferred, but not required
Strong organizational and project management skills
Excellent communication and interpersonal abilities with exceptional ability to work well with people, including collaborators and team members
Strong attention to detail and accuracy
Excellent analytical, decision-making, and problem-solving skills
Ability to multitask and prioritize effectively in a fast-paced environment
Attitude that emphasizes problem-solving and a dedication to continuous improvement
Capable problem solver who can effectively communicate the value of our platform and engage with collaborators at all levels
Customer-focused with a passion for enhancing employee experience
Ability to work both independently and as part of a team
Travel required is expected to be up to 5% but may increase over time as the business evolves
What the job involves
Join Vantage as a Global Platform Manager and be responsible for the comprehensive management and operational efficiency of our Enterprise platform
The Platform Manager will capture and analyze requests for new IT services, find opportunities to use technology for business improvements, and facilitate solution implementation. The ideal candidate is proactive in conducting research, developing roadmaps, and offering insights to enhance business operations through technology
You will apply innovative thinking to create detailed business and system documentation. You will become familiar with the entire CTIO organization and our business partners, regions, and third-party vendors that we will use to meet our team's needs for timely and scalable enterprise platform deliveries
As an Enterprise Platform Manager you will lead project teams in gathering requirements and designing solutions
Capture, analyze, and document requests for new IT services from collaborators
Collect and refine requirements from collaborators, translating them into actionable tasks for the Infrastructure & Service Desk teams
Act as a liaison between enterprise platform departments and various internal collaborators
Build trust and rapport by establishing strong relationships with collaborators
Drive user adoption of Enterprise platforms by maintaining adoption and data-quality dashboards and implementing strategies for continuous improvement
Receive and evaluate service or enterprise platform requests, ensuring all requirements and justifications are clearly documented
Conduct research and analysis to identify areas where technology can improve business operations and processes
Perform gap analysis to determine where existing systems fall short and provide recommendations for improvements
Develop roadmaps and proof-of-concepts to demonstrate potential technology solutions
Develop and maintain a comprehensive backlog of enhancements and fixes, prioritizing according to business impact
Continuously evaluate and improve business processes to optimize technology integration and service delivery
Respond promptly to immediate issues, troubleshoot problems, and identify solutions or user training requirements
Manage and work with third party vendors applied to supplement fulltime Vantage employees
Stay abreast of new tools, capabilities, and updates within the enterprise platform(s) to continuously leverage technology for business excellence
Handle additional duties as assigned by Management