Title: Platform Consultant
Summary of Role
Platform Consultants are an integral part of Command Alkon's mission to deliver innovative technology solutions to the heavy building materials industry. Our goal is to help customers maximize the value of the Command Alkon platform by enabling greater visibility, automation, collaboration, and operational efficiency across their business.
In today's complex business environment, customers need trusted advisors who can guide them through digital transformation initiatives and help them optimize their technology investments. As a Platform Consultant, you will collaborate with customers and cross-functional teams to design, configure, implement, and optimize Command Alkon solutions that align with business objectives. Your focus will be on delivering successful outcomes, driving platform adoption, and providing an exceptional customer experience throughout the customer journey.
How You’ll Succeed
- Independently configure and deploy Command Alkon platform solutions based on customer requirements and best practices.
- Support customer environments, including platform setup, integrations, and associated infrastructure components where required.
- Deliver effective training and knowledge transfer to customer stakeholders and end users.
- Translate business requirements into scalable platform configurations and solution designs.
- Collaborate with customers to identify opportunities for process improvement, automation, and operational efficiencies.
- Act as a trusted advisor, helping customers maximize the value of their technology investments.
- Work closely with Product, Customer Success, Support, Sales, and other internal teams to deliver successful project outcomes.
- Contribute to meeting or exceeding Command Alkon service and project delivery objectives.
- Identify opportunities for additional platform capabilities and services that support customer business goals.
- Continuously expand product, industry, and technical knowledge to better serve customers.
What You Bring
- Competent level of communication – Great listener and effective written/verbal skills.
- Proven experience implementing and supporting software platforms, enterprise applications, or business technology solutions.
- Working knowledge of Windows Server environments and associated technologies.
- Knowledge of Microsoft SQL Server, reporting tools, data management, and system integrations.
- Demonstrated ability to analyze business processes and recommend technology solutions that drive value.
- Strong discovery and consulting skills, including the ability to ask insightful questions and uncover customer challenges and opportunities.
- Experience translating business requirements into practical technical solutions.
- Strong customer-facing communication and presentation skills.
- Excellent interpersonal skills with the ability to build effective working relationships across customer organizations and internal teams.
- Strong problem-solving abilities with the capability to identify root causes and develop creative solutions.
- Excellent organizational and time management skills with the ability to balance multiple priorities and projects.
Who You Are
Nimble Learning - You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.
Business Insight: You apply knowledge of business and the marketplace to advance the organization’s goals.
Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Persuades: You use compelling arguments to gain the support and commitment of others.
Interpersonal Savvy: You relate openly and comfortably with diverse groups of people.
Drives Results: You consistently achieve results, even under tough circumstances.
All Company Core Competencies
Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
Cultivates Innovation: You create new and better ways for the organization to be successful.
Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
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