This role follows a hybrid work schedule and reports to the Head of Global Operations Planning
Design Scalable Processes: Build and own the global framework for Global Operations Center capacity planning, acting as the primary program manager for resource scaling
Navigate Operational Ambiguity: Apply strong business judgment to ensure resource strategies accurately reflect commercial targets (cars, trips, revenue) and real-world operational constraints
Drive Vendor Accountability: Oversee execution across large, cross-organization vendor partnerships, prioritizing structural efficiency models and strict SLA compliance
Shape Executive Narratives: Provide critical input to decision-makers by translating complex capacity models into decisive narratives with clear P&L implications
Mitigate Operational Risk: Identify risks and advocate for structural fixes and “principled spending” rather than relying on temporary resource additions
Validate Technical Models: Periodically perform technical deep-dives to ensure mathematical and capacity models remain transparent, verifiable, and free of “black box” assumptions
Architect Advanced Models: Partner with Product, Engineering, and Data Science to deploy models within centralized planning ecosystems (like Anaplan) to meet evolving requirements
Benefits
Medical, dental, and vision insurance for employees and dependents
Employee assistance programs focused on mental health
Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations
Access to mental health apps
Onsite wellness centers
Counseling services
Second medical opinion for you and your loved ones
Support programs including menopause benefit
Medical advocacy program for transgender employees
Competitive compensation
Regular bonus and equity performance grant opportunities
Generous 401(k) and regional retirement plans
Annual cross-company compensation review and pay equity analysis
1-on-1 financial coaching
Fertility and growing family assistance
Parental leave and baby bonding leave
Backup childcare
Survivor income benefit
Elder care and support
Caregiver leave
Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays
Jury duty leave
Military leave
Hybrid work model with remote work opportunities also available
Educational reimbursement
Peer learning and coaching platform
Donation matching programs
Volunteer hours
Employee resource groups
Internal community groups and local culture clubs
Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts
On-site meals and snacks
Fitness centers, massage programs, and ergonomic support
On-demand fitness, wellbeing, and cooking classes
Commuter benefits
Tooling Fluency: Direct expertise building and maintaining capacity models and roadmaps within scaled enterprise platforms like Anaplan
Planning Expertise: 5+ years of experience driving outcomes in capacity planning, commercial operations, S&OP, or strategic program management
Technical Literacy: Proficiency with data querying (SQL) and foundational quantitative modeling to effectively guide technical partners and validate data
Mastery of Communication: Exemplary presentation skills with the confidence to establish the “source of truth” and influence senior decision-makers
Cross-Organizational Leadership: Proven ability to drive collaborations with strategic partnership teams and proactively manage dependencies during high-growth phases
Educational Foundation: Bachelor’s degree in Business, Economics, Supply Chain, Operations Management, Finance, or equivalent practical experience
Advanced Education: MBA or Master’s degree in Business Administration, Operations, or a related field
AV Industry Experience: Experience scaling “human-in-the-loop” oversight operations for autonomous vehicles while managing complex dependencies
Economic Impact: Proven success managing P&L impacts and unit economics within a high-growth environment
Vendor Management: Exposure to BPO (Business Process Outsourcing) practices and aligning external execution with internal capacity plans
Resilience Planning: Experience modeling resource requirements for business continuity and large-scale disruption contingency planning
Platform Migration: Success in migrating complex legacy models out of standard spreadsheets and into integrated enterprise platforms