Phone Inventory Specialist - ListAssist/Virtual US Part time
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing the most accurate settlement reports to aid in their Content Claim process. Enservio is looking for a Phone Specialist, you are a key part of the team that helps people get their lives back together after a disaster (i.e. fire, flood, tornado, etc.) hits their home.In this role, you will be responsible for facilitating the contents inventory process that enables the most accurate, fastest contents claims service available in the insurance industry today working with policyholders and our field representatives.
What You’ll Do
- You will interact directly with policyholders and our Field staff via phone and email to compile lists of their damaged personal items. You will create content lists that meet Enservio's quality standards, enabling the proper valuation of those items. Additionally, you will review lists provided by insured individuals, gathering details such as item age and pricing information to ensure the most accurate LKQ match when determining the value of their contents.
- Monitor and manage Claim assignments.
- Evaluate claim details and any supporting documentation thenconduct interviews, and collaborating with relevant policy members to capture total loss contents.
- Perform regular follow ups with Policyholders accuracy of inventory records.
- Identify slow-moving or obsolete inventory and recommend action plans.
- Communicate effectively with customers and internal team members regarding claim status, required documentation, and next steps in the process.
- Ensure all claim-related documentation is accurately entered into the claims management system.
What You’ll Bring
- Strong organizational skills
- Ability to handle multiple projects simultaneously
- MS Office knowledge (especially excel)
- Ability to type min 65 WPM
- Ability to learn and navigate claims management and estimating efficiently
- Strong data entry skills with a high level of accuracy and attention to detail
- Comfortable using web-based research tools to verify product values and descriptions
- Proficient in email and chat communication for customer support and claims documentation
- Ability to empathize, experience dealing with grieving individuals (hospice, funeral, social work) a plus
- Customer service experience
- Ability to sit on the phone for several hours at a time
- Has good cell phone reception at home
- Internet access
- Bilingual (English/Spanish) is a plus
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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