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About talentflow
At talentflow, we’re redefining the way essential healthcare professionals connect with the facilities that need them most. Our mission is simple yet powerful: to streamline the staffing process so that nurses, doctors, and allied health workers can focus on what they do best—providing life‑saving care—while we handle the logistics. Operating from the heart of Nevada, talentflow has become a trusted partner for hospitals, clinics, and long‑term care homes across the state, and we’re expanding our reach with a dedicated team of remote specialists who keep the wheels turning from home.
We believe that every call, every data entry task, and every follow‑up conversation matters. That’s why we’re looking for a meticulous, tech‑savvy Phone & Data Entry Specialist to join our growing remote workforce. If you thrive in a fast‑paced environment, love problem‑solving, and want to make a tangible impact on patient care, talentflow is the place for you.
Why talentflow?
- Impactful Work: Every shift you help secure means a nurse can deliver care to a patient in need.
- Flexible Remote Work: Work from the comfort of your home in Nevada—no commute, no office politics.
- Competitive Compensation: Starting at $14 per hour with shift differentials and performance‑based increases.
- Professional Growth: Opportunities to cross‑train into advanced roles such as Credentialing Specialist, Shift Coordinator, or Team Lead.
- Inclusive Culture: A supportive, collaborative environment that values diversity, equity, and continuous learning.
- Comprehensive Benefits: Health, dental, and vision coverage for full‑time employees after 60 days, along with paid training and a generous paid time off policy.
Key Responsibilities
As a Phone & Data Entry Specialist, you will be the frontline liaison between nurses and healthcare facilities. Your day will involve a blend of inbound and outbound communications, meticulous data entry, and proactive follow‑ups—all while maintaining a high level of professionalism and accuracy.
- Handle large volumes of inbound and outbound calls, ensuring each interaction is timely and courteous.
- Follow detailed communication scripts to address a variety of topics, from credential verification to shift scheduling.
- Verify nurses’ credentials against facility requirements using online databases and internal resources.
- Send written confirmations to nurses, confirming credential validity and next steps.
- Conduct follow‑up calls to track shift status, answer questions, and resolve any issues that arise.
- Accurately enter data into our secure systems, maintaining 100% data integrity.
- Navigate multiple online platforms efficiently, switching between tasks without loss of focus.
- Maintain a dedicated work area with reliable high‑speed internet, a secure LAN connection, and a professional headset.
- Adhere to shift schedules, ensuring punctuality and consistent attendance.
- Remain positive, professional, and solution‑oriented in all customer interactions.
- Participate in cross‑training initiatives to broaden skill sets and support team needs.
Essential Qualifications
- Minimum of 1 year of customer service or support experience.
- At least 1 year of call center or office background experience.
- Strong technical aptitude—comfortable with Windows operating systems, web browsers, and data entry software.
- Previous remote work experience is a plus.
- Quick learner who can work independently and manage time effectively.
- Typing speed of 35 words per minute with high accuracy.
- Excellent verbal communication skills and active listening abilities.
- Background check compliant with state and federal regulations.
Preferred Qualifications
- Experience in healthcare staffing or credentialing.
- Familiarity with HIPAA regulations and data privacy best practices.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data management tools.
- Experience with CRM or call‑center platforms such as Zendesk, Freshcaller, or similar.
- Strong problem‑solving skills and the ability to troubleshoot technical issues on the fly.
Technical & Hardware Requirements
To ensure a seamless experience for both our clients and our team, we require the following equipment and software:
- Processor: Intel® Core™ i5 5200 Series or newer.
- Memory: 8GB RAM on Windows 8.1 / 10 64‑bit.
- Display: Minimum 1280x768 resolution; dual monitors preferred.
- Headset: USB headset with noise‑cancellation.
- Dedicated high‑speed internet connection (secure, reliable, and dedicated).
- Secure LAN connection (direct cable preferred).
- Up‑to‑date antivirus software with a recent scan.
- Enabled firewall for system security.
We offer an equipment‑provided option for full‑time employees, with devices shipped directly to your home. Alternatively, the Bring Your Own Device (BYOD) option is available for both full‑time and part‑time roles.
Work Schedule & Compensation
Our remote team operates on a flexible schedule designed to accommodate the needs of healthcare facilities across multiple time zones.
- Full‑time: 40 hours per week, 60 days to benefit eligibility.
- Part‑time: 20–30 hours per week.
- Shift Options: 4:00 am–9:00 pm (PST) with rotations that include weekdays and alternate weekends.
- Shift Differentials: $1 per hour for night and weekend shifts.
- Starting Pay: $14 per hour, with potential increases after 90 days based on attendance and performance.
- Paid Training: 3 weeks of intensive training from 6:00 am–3:00 pm (PST), fully compensated.
Career Growth & Learning Opportunities
At talentflow, we’re committed to your professional development. As you demonstrate proficiency and reliability, you’ll have the chance to:
- Advance to a Credentialing Specialist role, overseeing the entire verification process.
- Move into Shift Coordination, managing scheduling for multiple facilities.
- Take on a Team Lead position, mentoring new hires and shaping team processes.
- Participate in leadership training programs and cross‑departmental projects.
- Earn certifications in healthcare staffing, data management, or customer experience excellence.
Company Culture & Work Environment
We believe that a supportive, inclusive culture fuels innovation and employee satisfaction. Here’s what you can expect at talentflow:
- Transparent Communication: Regular virtual town halls, open‑door policy with leadership, and real‑time feedback loops.
- Diversity & Inclusion: A workforce that reflects the communities we serve, with initiatives that promote equity and belonging.
- Wellness Support: Access to mental health resources, wellness webinars, and a flexible schedule that respects work‑life balance.
- Team Collaboration: Weekly virtual huddles, peer‑to‑peer learning sessions, and cross‑functional projects.
- Recognition Programs: Monthly awards for outstanding performance, peer nominations, and spot bonuses.
Benefits & Perks
- Health, dental, and vision insurance for full‑time employees after 60 days.
- Paid time off (PTO) accrual based on tenure.
- Paid training and professional development courses.
- Employee referral bonuses.
- Flexible work-from-home setup with equipment support.
- Annual team retreats and virtual social events.
How to Apply
Ready to make a difference from the comfort of your Nevada home? Click the link below to submit your application and join the talentflow team. We’re excited to review your credentials and discuss how your skills can help us keep healthcare professionals connected and ready to serve.
Final Thoughts
At talentflow, every call you handle and every data entry you complete directly supports the lifeline of healthcare. If you’re passionate about service, tech‑savvy, and eager to grow in a dynamic remote environment, we want to hear from you. Join us and become part of a mission‑driven team that values your contributions, supports your growth, and celebrates your successes.
Apply today and help us keep the healthcare workforce moving forward—one shift at a time.
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