Phone Counselor Assessor- Behavioral Health
Job Type: Full-Time (Remote)
SUNDAY - THURSDAY 2:30PM-11:00PM EST or TUESDAY- SATURDAY 10:00AM-6:30PM EST
Your experience matters
We are a diversified healthcare delivery network with facilities coast to coast.
We are driven by a profound commitment to prioritize your well-being so you can
provide exceptional care to others. As a Phone Counselor Assessor joining our
team, you’re embracing a vital mission dedicated to making communities
healthier ®. Join us on this meaningful journey where your skills, compassion
and dedication will make a remarkable difference in the lives of those we serve.
POSITION SUMMARY:
The Behavioral Health Phone Counselor Assessor serves as the initial point of
contact for individuals seeking behavioral health or substance use services.
This role manages inquiry calls, schedules face‑to‑face and phone assessments,
performs tele‑evaluations, and triages individuals based on safety and risk. The
Behavioral Health Phone Counselor Assessor screens for medical and behavioral
emergencies and ensures timely evaluation by a qualified mental health
professional. The Behavioral Health Phone Counselor Assessor conducts
comprehensive screenings, coordinates patient care with clinical staff and
on‑call physicians, and provides clear treatment guidance to patients and
families.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each
essential function satisfactorily with or without reasonable accommodation, and
under supervision, if required per state regulations.
• Facilitates response to a request for services, including the initial
response, the evaluation, the referral process, the designation of the
appropriate level of care per On Call Provider, admission into services, and
appropriate follow-up activity.
• Conducts initial evaluation, initiates the screening tool, documents
patient symptomology, functioning, and needs, and provides information to the
physician.
• Demonstrates excellent customer service skills in assisting patients,
physicians, visitors, and coworkers promptly and courteously.
• Possesses clear knowledge of Emergency Detention and EMTALA paperwork and
processes.
• Maintains all pre-admission and admission paperwork with accuracy and
completes all pre-certification with insurance companies.
• Always exhibits the company’s core values of champion patient care, do the
right thing, embrace individuality, act with kindness, and making a difference
together.
• Other duties as assigned.
Additional Information:
Access to and/or works with sensitive and/or confidential information.
Exhibit a comprehensive understanding of healthcare regulatory and compliance
(e.g., HIPAA). Skilled in the application of policies and procedures.
KNOWLEDGE, SKILLS: The requirements listed below are representative of the
knowledge, skills and/or abilities required.
• Knowledge in behavioral health care.
• Strong leadership and organizational skills.
• Ability to work collaboratively with a diverse team of healthcare
professionals.
• Proficiency in using technology, including Microsoft Word, Excel, and
PowerPoint.
• Excellent communication and interpersonal skills.
QUALIFICATIONS:
• Master’s degree in social work, counseling, or related field from an
accredited school required, or Nursing degree from an accredited school required
per state regulations.
• Associate-level Counseling or Social Work license or Registered Nurse
license, if required per state regulations.
• One year of assessment experience in an inpatient behavioral health care
setting preferred.
• Two years of experience working with patient populations served at the
facility preferred.
• CPR certification is required within 30 days of employment and prior to any
patient contact.
• De-escalation certification is required within 30 days of employment and
prior to completion of orientation.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required
to stand; walk; sit for extended periods of time; use hands to finger, handle,
feel objects, tools or controls; reach with hands and arms; climb stairs;
balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The
employee must occasionally lift and/or move up to 20 pounds. Repetitive motion
of upper body is required for extended use of computers. Required specific
vision abilities include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Work environment characteristics described here are representative of those that
an employee may encounter while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential job responsibilities.
Works in well-lit, ventilated and climate-controlled office environment with
routine office equipment; some equipment has moving mechanical parts. Noise
level in the work environment is typical for an office and/or hospital
environment.
In hospital/behavioral health environment, may be exposed to hazards and unusual
elements, which may include but are not limited to bloodborne pathogens and / or
contagious illnesses, toxic chemicals, and biohazardous materials which may
require extensive safety precautions and the use of protective equipment.
Why join us
We believe that investing in our employees is the first step to providing
excellent patient care. In addition to your base compensation, this position
also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision
coverage
Financial Protection & PTO: Life, accident, critical illness, hospital
indemnity insurance, short- and long-term disability, paid family leave and
paid time off.
Financial & Career Growth: Higher education and certification tuition
assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free
gym memberships, virtual care appointments, mental health services and
discount programs).
Professional Development: Ongoing learning and career advancement
opportunities.
EEOC Statement
Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed
to Equal Employment Opportunity for all applicants and employees and complies
with all applicable laws prohibiting discrimination and harassment in
employment.
Lifepoint Health is a leader in community-based care and driven by a mission of
Making Communities Healthier. Our diversified healthcare delivery network spans
29 states and includes 63 community hospital campuses, 32 rehabilitation and
behavioral health hospitals, and more than 170 additional sites of care across
the healthcare continuum, such as acute rehabilitation units, outpatient centers
and post-acute care facilities. We believe that success is achieved through
talented people. We want to create places where employees want to work, with
opportunities to pursue meaningful and satisfying careers that truly make a
difference in communities across the country.
We employ and provide care to people from all walks of life. We are committed to
promoting healing, providing hope, preserving dignity and producing value with
an inclusive workforce in which diversity is leveraged, respected, and
reflective of the patients, family members, customers and team members we serve.