Phlebotomist III Territory - Denver, CO
- Schedule: Monday to Friday, 6:45 AM to 6:30 PM, with rotational Saturdays
- Pay Range: $26.35 - $28.25 per hour
- Salary and Benefits:
- Salary offers based on factors including relevant skills, training, experience, education, and certifications obtained
- Market and organizational factors considered
- Eligible for annual performance bonus compensation
- Benefits information: best-in-class benefits and programs to support employees and their families
- Pay and benefit plans designed to promote employee health in physical, financial, and developmental aspects
- Depending on part-time or full-time status, benefits may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- HealthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Travel/Responsibilities:
- Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites
- Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results
- Communicate effectively to create a professional and efficient experience for patients, staff, and clients
- Work independently with a consistently low error rate and handle more complex collections and patient/client situations
- Demonstrate the Quest 5Cs - Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence
- Responsibilities:
- Specimen Collection & Processing:
- Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws
- Comfortable with frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error
- Obtain patient identification and signatures to confirm specimen labeling accuracy
- Perform data entry as necessary
- Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
- Patient Experience & Customer Service:
- Provide exemplary professional, respectful, and efficient service to all patients and clients
- Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions
- Perform highly accurate data entry for patient registration, test order entry, and billing information
- Communicate collection procedures clearly and address patient questions
- Maintain a clean, orderly, and welcoming collection environment
- Handle multiple priorities in a high-volume setting
- Site Support and Travel:
- Provide coverage across PSC and IOP locations within the assigned territory with minimal notice
- Ensure daily activities of the office are completed accurately and on time
- Maintain reliable transportation and meet travel expectations for the role, including having a valid driver license and clean driving record, if applicable
- May act as a mentor to on-site staff, providing guidance and support
- Operations & Compliance:
- Serve as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and knowledge of the business
- Demonstrate strong judgment in independently adapting to operational needs and ensuring workflow continuity
- Obtain identification and accurately enter billing information and collect payments when required, following corporate policies
- Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information
- Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation
- Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones
- Complete all training and maintain current phlebotomy skills and knowledge
- Disclaimer:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee
- Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice
- Qualifications:
- Required Work Experience: Three years of phlebotomy experience required
- Preferred Work Experience: Customer service in a retail or service environment
- Physical and Mental Requirements:
- Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed)
- Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods
- Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling
- Extensive use of phone and computer; frequently communicating in English with patients and clients
- Knowledge: Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws
- Skills: Ability to work independently, performing accurate, error-free work in a fast-paced setting, with minimal on-site supervision
- Proven track record as a phlebotomist, including pediatric and geriatric collections
- Strong communication skills and ability to adapt to change
- Keyboard/data entry experience
- Required: High School diploma or equivalent
- Phlebotomy certification required in CA, NV, WA, and LA
- Travel up to 75%
- English Required
- Preferred: Phlebotomy accredited program, medical assistant or paramedic training
- Education: High School Diploma or Equivalent (Required)
- Languages: English (Required)
- Licenses and Certifications:
- Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington and Louisiana) (Required)
- Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred)
- Work Requirements: Travel Required
- Additional:
- 65299 Quest Diagnostics honors our service members and encourages veterans to apply
- We do not accept unsolicited resumes from agencies
- Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume
- Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status