Pharmacy Technician Team LeadValeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.
Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.
PharmaCord is seeking an exceptional Pharmacy Technician Team Lead who will provide in-depth knowledge of our client programs in a high-volume pharmacy environment by working directly with consumers, patients, healthcare providers, and client partners to achieve successful pharmacy operations. The Pharmacy Technicians Team Lead is expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to company policies and procedures.
Key Responsibilities:
The responsibilities include, but are not limited to the following: Assist the Pharmacy Operations Manager to monitor daily activities of the pharmacy technicians so that they reflect a priority on the delivery of pharmaceutical productsSupervise delivery staff and outside couriers as neededMaintains the pharmacy work area and receiving/shipping area in a professional and safe mannerAssists with product purchasing, inventory and equipment managementObserves legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord informationAdhere to appropriate safety and quality assurance practicesComplies with state and federal laws up to and including OSHA, HIPAA, etc. Assist external and internal callers by actively listening to each caller, assess the situational needs, and respond with patience and courtesyReview and identification of information that is missing and/or incorrect within program service requests/program applicationsProvides timely feedback to the company regarding service failures or customer concernsCommunicate with internal account contacts. Provide consultative services where issues arise on how obstacles can be overcome to ensure timely shipmentsAssist with team hiring, development and trainingEnsures daily program staffing levels are consistent with daily program needsAssist with team training to ensure proficiency in their rolesProvides consistent, timely coaching and development for direct reports for a functional areaUtilize Valeris' values as the driving force behind the team's successOn time adherence to training deadlines for all corporate policies and proceduresEnsure all SOPs are followed with consistencyPerform additional tasks or projects as assignedQualifications: The candidate must possess the following personal attributes: Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)Ability to handle personal health information with confidentialityCommitment to honesty and integrityProfessionalism and a strong sense of proper business and customer service etiquetteClear verbal and written communication skillsAccountability for resultsAbility to plan and prioritize tasks and strong attention to detailProficient emotional intelligence (ability to recognize emotions and their effects)Ability to manage disruptive impulses and handle potentially stressful customer interactionsProficient computer skillsAdaptability to changePersonal initiative and commitment to team and organizational goalsAbility to work effectively within a teamA positive attitude!
At least 1 year of experience supervising pharmacy and/or delivery operations preferred2 – 5 years of experience in the health care industry requiredPossess Current KY Pharmacy Tech RegistrationPrevious personnel/team management experience is strongly preferredBachelor's degree preferredRetail, hospital or high-volume/mail-order pharmacy experience preferredNational Pharmacy Tech Certification or the ability to obtain Certification within 90 days of hire (PTCB Certification preferred at time of application)High School diploma or equivalent is requiredAlthough very minimal, flexibility to travel as needed is preferredPhysician Demands & Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards.
Our Commitment to Equal Opportunity At Valeris, we don't just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Important
Notice Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note: PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.
We will never request your bank account information at any stage of the hiring process.
We will never send a check (electronic or physical) to purchase home office equipment.
If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@valeris.com