This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data.
• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
• Obtains prescriptions and other medical documents from providers for new and/or renewal customers
Job Responsibilities:
• Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary
• Discusses company's products and services with providers, nurses, and customers
• Educates providers and nurses on Nebulizer machines and meds
• Submits required documentation to physician office for completion of sales/reimbursement requirements
• Secures prescriptions, CMNs, and medical documents for customers, including special projects
• Reviews medical records merges all prescriptions and medical documentation for RPh approval
• Responsible for entry of prescriptions and final review of all completed orders
• Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
• Facilitates process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required production goals and sales results
• Maintains an acceptable level of new starts and approved orders
• Accurately records all shipments and orders
• Ensures quality service by following departmental and company policies, procedures, and standards
Requirements:
• Strong phone and computer etiquette
• Strong verbal and written communication and skills
• Proficiency in Microsoft Office applications
• Adequate typing skills (30wpm)
Education and Experience:
• Graduate from an accredited high school or equivalent
• Medical industry knowledge beneficial
• Must have prior computer experience
• Minimum of one-year clerical/office experience
• Have Missouri Pharmacy Technician License or can obtain one in the requested timeframe
Physical Demands:
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.