Job Description:
• Answer high-volume inbound calls from current patients and resolve their questions
• Collect patient balances when an amount is due
• Provide exceptional customer service in a closed-door, phone-based pharmacy environment
• Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf
• Partner with technicians, pharmacists, and specialists to ensure excellent patient care
• Maintain patient records with attention to detail and confidentiality
• Provide backup support during periods of higher patient call volume
• Assist patients with questions over the phone
• Embody AnewHealth’s Core Values in communications and interactions
• Perform other duties as assigned
Requirements:
• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Comfortable working in a fully remote and/or phone-based environment
• Ability to work independently
• Self-motivated and goal oriented
• Ability to use computer equipment, technology, and multiple software programs
• Exceptional customer service skills serving doctors’ offices, pharmacists, and patients over the phone
• Thorough pharmacy and drug knowledge
• Knowledge of processes for taking prescriptions, clarifications, and transfers
• Clear written and verbal communication
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Ability to think critically and document pertinent details compliantly with state and federal regulations
• Must be able to commute to multiple site locations within assigned territory
• May be necessary to work extended hours as needed
• Average availability of 40 hours per week and outside normal business hours on an ad-hoc basis
• Applicants must be eligible to work in this country
Benefits:
• Medical, dental and vision coverage
• Flexible spending
• Company-paid life insurance
• Short-term disability
• Voluntary benefits
• 401(k)
• Paid Time Off
• Paid holidays
• Remote work arrangement
• Travel may be required for special organization or department events, team meetings, trade shows, conferences, and other client engagements