Job Description:
• Answer and triage inbound calls from patients, providers, pharmacies, contact center representatives, and internal teams by verifying caller details, assessing needs, and determining the appropriate resolution, transfer, or escalation path.
• Resolve non-clinical pharmacy requests within technician scope, route General Verbal Line calls, and perform warm transfers to pharmacists for clinical consultations or medication-specific concerns.
• Document interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and timely in pharmacy systems.
• Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data in internal systems.
• Deliver a professional patient experience while following HIPAA, privacy, and quality standards and partnering with pharmacists and operations teams.
Requirements:
• High School Diploma or GED
• Active Pharmacy Technician License
• Must reside in Ohio, Florida or Indiana
• 1+ year(s) of customer service experience, pharmacy, healthcare or call center experience
• Demonstrated computer proficiency and data entry accuracy
• Ability to work independently in a remote environment
• Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Benefits:
• Benefits start on Day 1
• 18 days of PTO within a full calendar year
• 401(k)
• Career advancement opportunities
• Bonus eligibility through incentive plans
• Medical, vision, dental, and well-being and behavioral health programs
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence