Immediate need for a talented Pharmacy Technician. This is a 06+ Months Contract opportunity with long-term potential and is located in FL, IL, IN, or WI (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-25704
Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations
Obtain and verify customer information to include quantities and usage of products on the customers prescription
Ensure all patient-related interactions are adherent to HIPAA regulations
Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions
Investigate and track product shipments, utilizing Client website and connecting with our transportation team
Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries
Process customer returns and request customer credit in accordance with company policies and procedures
Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience
Meet established performance expectations related to quality, adherence, order accuracy, and service level standards
Maintain the ability to adapt to the changing business needs and customer requirements
Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST
Closing shift required to remain available until all customer calls have been answered
Key Requirements and Technology Experience:
Skills- Pharmacy Technician, Certification, Customer Service, Prescription
Strong Customer (Patient) Engagement
Excellent written and verbal communication skills
Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
Attention to detail, problem solving, conflict resolution and organization
Ability to work independently in a remote environment
Proficiency with Microsoft 365, SharePoint, TEAMS
Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
Required licensed and certified Pharmacy Technician (CPhT)
High School diploma or equivalent GED required
Associates / Bachelor s degree preferred
Note: Candidates must live in FL, IL, IN, or WI
Fully Remote Customer Care Pharmacy Tech
Hours (shift between 7:00am to 6:00pm)
Our client is a leading healthcare, medical technology (medtech), and life sciences Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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