Our Client, a Retail Pharmacy company, is looking for a Pharmacy Tech I (Prior Authorization/PBM) for their Remote location.
Responsibilities:
This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process.
Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
Requirements:
High-Volume Healthcare Call Center Experience
Minimum 1 year of inbound call center experience
Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
Strong customer service and communication skills
Pharmacy Technician Experience / Knowledge
Pharmacy Technician experience strongly preferred
Active Pharmacy Technician License, Certification, or Trainee License preferred
Computer Multitasking & Documentation Skills
Ability to navigate multiple systems while handling calls
Proficiency with Outlook and MS Teams required
Strong data entry and documentation skills
At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations.
Advanced computer skills including word processing and spreadsheet utilization.
Excellent customer service skills (written and verbal) a must.
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities